Tne Global

1. Cold Calling: Proactively reach out to potential students via cold calling to generate leads and identify interested clients.
2. Needs Assessment and Consultation (Telephone, Online or Face-to-face): Assess students' needs, aspirations, and academic backgrounds to offer tailored recommendations about TNE Global programs and pathways for overseas study.
3. Sales and Follow-up: Conduct proactive sales activities, including cross-sales and follow-ups, to convert potential leads into enrolled students, ensuring achievement of sales targets.
4. Admission Process: Assist students with university selection, document preparation,
and submission, ensuring compliance with deadlines and requirements.
5. Pre-Departure Support: Guide students through travel arrangements, accommodation,
visas, and orientation.
6. Pipeline Development: Contribute to the creation of an ongoing customer pipeline,
focusing on generating new revenue and acquiring valuable contacts.
7. Follow-up and Relationship Management: Maintain regular contact, offer ongoing
support, and nurture relationships with students, parents.
8. Events and Workshops: Collaborate with the marketing team to plan and execute in house and offline events to maximize outreach and engagement; participate in educational fairs, seminars, and workshops to promote TNE Global's services.
9. Documentation and Reporting: Maintain detailed records, update CRM systems, and generate reports.
10. Professional Development: Stay updated on industry trends, international education trends, scholarships, visas, immigration policies, etc and attend training sessions to enhance counseling skills..
11. Team Contribution: Contribute to the overall team effort by accomplishing assigned tasks and supporting colleagues as needed.
12. Ad-hoc Requests: Fulfill other appropriate requests as assigned by the line manager.SELECTION CRITERIA
• Bachelor's degree or higher.
• 1-3 years of education counseling experience, preferably in international student recruitment.
• Strong sales experience with a proven track record of using multiple sales techniques, including cold calls.
• Proficiency in using CRM software and other relevant technologies.
• Native Vietnamese speaker with excellent communication skills in both Vietnamese
and English.
• Excellent interpersonal skills to establish rapport with students, parents.
• Ability to work under high pressure and meet targets.
• Strong organizational and time-management skills.
• Willingness to work in shifts ( Shift 1: Mon-Fri 9AM-6PM; Shift 2: Tue-Fri 9AM-6PM & halfday of each Mon, Sat). Total 40hrs/week.
PERSONALITIES
• Willingness to learn, proactive attitude, and passion for delivering exceptional customer service.
• Willingness to work overtime or travel as required.• Competitive VND salary depending on proven track record in meeting all the key selection criteria, the candidate's experience and background.
• Bonus Scheme: (1) 13th month salary (paid by the end of the year pro rata); (2) KPI based bonus.
• Full mandatory insurance (SI,HI,UI/BHXH,BHYT,BHTN); private accident insurance; free parking; ect...
• Annual leaves (12 days/year); extra leaves for long-term serving staffs.
• Laptop, smartphone, sim and other work equiments fully provided.
• Office pantry with snacks, tea, instant coffee, coffee machines, microwave, ect..
• Staff development programs in Vietnam and/or overseas
• Sponsorship for QEAC certification to support staff in advancing their professional careers.
• Opportunities to grow professionally and play a critical role to shape the next stage of our company's growth.