Việc làm PAIHO VietNam
Cập nhật 29/09/2024 22:59
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Assistant Regent Club Manager - Trợ Lý Quản Lý Regent Club
PAIHO VietNam
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
N/A
Ngày đăng tuyển:
24/09/2024
Hạn nộp hồ sơ:
29/10/2024
Hình thức:
Làm theo ca
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Huyện Phú Quốc - Kiên Giang
Mô tả công việc
- Personalize interactions within service protocol and frequently verify that guests are experiencing the seamless journey at the resort from arrival to departure, and in between.
- Personally welcome and introduce self to all arriving guests to ensure they are provided with seamless check-in experience.
- Ensure that all Regent Club guests (based on their booking reservations and VIP status) receive established level of proactive service. Check pre-arrival communication on daily basis to identify any missed opportunities.
- Ensure that all Regent Club associates are aware of current promotions, policies and other important information in the resort as well as in Phu Quoc island.
- Implement consistent guest recognition programmes, maintain a relevant guest history database and utilize them in day-to-day operation to seek opportunities to curate decadent moments.
- Ensure that all arrival rooms are assigned in advance allowing sufficient time for Housekeeping team to prepare. Monitor arrival, departure, in-house room status and keep extensive communication with Housekeeping team to coordinate together the guest’s flawless room experience to all Regent Club guests.
- Make sure that guest phone calls and emails are handled in a prompt and professional manner following “three rings” and 12/24 hours standards respectively.
- Be on top of all issues, accidents/incidents, complaints related to guest experiences as well as resort’s products and facilities. Have the extensive knowledge to solve issues on the spot and take immediate service recovery actions if necessary. Report the issues through the internal communication platforms when appropriate, and follow up on guest issues as part of the service recovery process and review steps taken afterwards.
- Effectively communicate guest feedback across all departments to avoid recurrence of any shortfalls and allowing other colleagues to impress guests by providing truly personalized service. Ensure that all feedbacks and important guest notes are filed in the system and logbook that are accessible to related deprtments in the resort.
- Proactively investigate all low scores and social media reviews given by guests in regards to their stay, especially services in Regent Club in order to rectify the root causes and prevent it from re-occuring.
- Ensure all guests are met at departure in order to gain their feedback on the stay and to take immediate recovery actions if required.
- You are fully conversant with the Crisis Respond Team emergency procedures as per IHG Crisis manual and upon advice from relevant authorities that include but are not limited to: medical, fire and safety emergencies, bomb threat, evacuation procedures, First Aid and CPR, loss prevention, power outage and system downtime.
- Work closely with Regent Club kitchen team to ensure high quality of food and availability of menu items and special requests of the guests that are not listed in the menu are provided at all times.
- Ensure the daily operation of Regent Club runs smoothly, team members are aware of their roles and responsibilities assigned and that the provided service lives up to brand standards.
- Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
- Maximise associate productivity through the utilization of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the guest satisfaction measument.
- Conduct daily shift briefings and meetings, where you deliver clear communications regarding to resort operation, update information and notify of any VIP arrangements.
- Manage Regent Club expenses within approved budget and make sure to avoid any unnecessary spendings. Work with Front Office Manager to ensure that Regent Club expenses are aligned with the budget at the same time not compromising guest experience.
- You are in control of the daily/monthly inventory of Regent Club assets and dry goods. Make sure that the team conducts daily inventory and keeps proper records.
Quyền lợi được hưởng
- Appealing remuneration including service charge as revenue (100% salary and service charge during probation period)
- At least 14 annual leave, 2 days off per week
- Relocation, repatriation allowance
- Rest and relaxation, Home leave allowance: 2 million per 3 service months
- Accommodation, uniforms, transportation, and meals are provided
- International working environment
- Insurance as labor law
- Healthcare insurance for personnel for at least 6 service months and for the family after working 2 years
- 24/7 accident insurance
- Language Allowance
- Other benefits
Yêu cầu công việc
- Education: Diploma or Vocational Certificate in Hotel Management, Business Administration, or related field preferred
- Demonstrated ability to interact with customers, employees, and third parties that reflects highly on the hotel, the brand and the Company
- Problem-solving and organizational abilities
- Proficient in the use of Microsoft Office
- Good writing skills
- Language: Good in English
- Proficient in administrative tasks
- Meticulous and attentive
Yêu cầu hồ sơ
- Kindly send your CV to our email: recruitment.regentpq(a còng)ihg.com
- Hotline: 0919 290 709 (P&C Department)
Khu vực
PAIHO VietNam
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Lô 30-32-34, Đường số 3, Khu Công nghiệp Tân Tạo, Phường Tân Tạo A, Quận Bình Tân, Thành phố Hồ Chí Minh, Việt Nam
Được thành lập bởi Chủ tịch Sen-Mei Cheng và hai anh trai của ông vào năm 1979, Taiwan Paiho Limited đã được công nhận trên toàn cầu về ốc vít cảm ứng Trihook. Từ OEM truyền thống đến ODM, Công ty đã nâng cấp đáng kể khả năng R&D và đang bán sản phẩm của mình cho 20 thương hiệu giày thể thao hàng đầu thế giới. Nó đã tạo dựng được danh tiếng tốt trên thị trường đồ thể thao toàn cầu bằng cách liên tục tạo ra giá trị sản phẩm mới và dẫn đầu các thương hiệu lớn bằng cách sử dụng các sản phẩm sáng tạo.
Với kinh nghiệm dày dặn trong lĩnh vực sản xuất giày, may mặc và vật tư y tế, Tập đoàn Paiho sở hữu các cơ sở sản xuất tại Đài Loan, Trung Quốc (Vô Tích và Đông Quan), Việt Nam, Indonesia. Ngoài ra, Tập đoàn còn thành lập cơ sở tiếp thị và kho hàng tại California, Hoa Kỳ, cung cấp dây buộc cảm ứng, vải dệt kỹ thuật số, vải co dãn 4 chiều, thun, thun, vải, dây giày, vật liệu phản quang, logo 2D/3D, gia công vật liệu, móc đúc và các sản phẩm than tre.
Thông qua các triển lãm chuyên nghiệp về vải, may mặc và giày dép, Paiho Đài Loan đã thiết lập mối quan hệ kinh doanh thành công với các thương hiệu nổi tiếng thế giới.
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