WHP

About Us: We are a leading marketplace dedicated to providing fans with access to the best football tickets. Our platform connects sellers and buyers, ensuring a seamless ticket purchasing experience.
Job Overview: We are seeking a dedicated and highly organized Seller Account Manager with exceptional communication skills in English to join our team. The successful candidate will be responsible for managing relationships with our sellers, addressing their concerns, and ensuring they have a positive experience on our platform.
Key Responsibilities:
- Act as the main point of contact for sellers on our platform.
- Communicate with sellers to resolve any issues or complaints promptly and professionally.
- Be the bridge between sellers and company leaders, working with agents to resolve problems.
- Assist sellers in optimizing their listings and improving their sales performance.
- Ensure seller compliance with our marketplace policies and guidelines.
- Provide regular feedback to sellers to help them improve their service quality.
- Collaborate with the customer support team to handle escalated issues.
- Develop and implement strategies to enhance seller satisfaction and retention.
- Track and report on seller performance metrics and feedback.

- Exceptional English communication skills, both written and verbal.
- Previous experience in a customer service or account management role, preferably in an online marketplace or e-commerce environment.
- Strong problem-solving skills and the ability to handle difficult situations with tact and diplomacy.
- Excellent organizational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficient in using CRM software and other customer service tools.
- Passionate about football and knowledgeable about the sport and ticketing industry is a plus.
INTERVIEW STAGES
- CV screening
- Contact on Zalo - small English test (by recording/phone)
- 2 Offline interview: 1 general/get to know kind of interview with Director's assistant, 1 with the Director

- A flexible and dynamic work environment.
- Salary: 20,000,000 VND NET
- WORKING TIME: 3 pm to 12 am, Monday to Friday (Saturday and Sunday off)
- The opportunity to work with a passionate and driven team.
- Competitive salary and benefits package.
- The chance to make a significant impact on our brand's growth and success.
- 12 annual leave days.
- Salary review once a year.
- Monthly birthday parties.
- Gifts on international/national holidays (e.g., Women's Day, Valentine's Day).
- Annual health check.
- Social security coverage.
- Beautiful hi-tech office.
- Snack bar and beverages provided by the company.
- Potential for career growth and development within the company.