Fairmont Hotels & Resorts

Company Description

The Fairmont Hanoi will open in the Vietnamese capital before year end of 2025, making it the first Fairmont brand in the country. The 241-room luxury hotel will take design inspiration from the art of lacquer with the traditional colours of Vietnam, the Indochinese style from the French colonial period, and draws motifs from Vietnam’s dynasties. Positioned as an urban resort, our guests will be able to enjoy a very special and unique range of offerings such as eight dining and bar venues including a rooftop terrace, as well as two indoor and outdoor swimming pools, an extensive gym and an entire floor of wellness spa and bathhouse. For corporate and social groups, the Fairmont Hanoi will offer three ballrooms, the largest being a 1,100m2 grand ballroom as well as nine meeting rooms, making it an outstanding destination for meetings, conferencing and events. The Fairmont Hanoi is set to become the social epicentre of Hanoi!

Job Description

To provide administrative and operational support to the Executive Housekeeper in managing the Housekeeping and Laundry departments, ensuring smooth coordination of daily tasks, office operations, and departmental reporting.

Responsibilities

Administrative Support

• Manage the Executive Housekeeper’s schedule, appointments, and meeting agendas
• Prepare meeting minutes, memos, correspondence, and departmental reports
• Maintain organized filing systems and ensure confidentiality of departmental matters
• Handle incoming and outgoing calls, coordinate internal communications
• Assist with daily updates, task follow-ups, and coordination across departments
  
  

Operational Coordination

• Monitor and follow up on pending tasks, Purchase Requisitions/Orders, and departmental issues
• Track and update daily room movement and out-of-order reports
• Maintain Lost & Found records, prepare monthly reports and submissions
• Ensure desk areas of Executive Housekeeper and self are clean and well-organized
  
  

Training & HR Coordination

• Prepare and submit monthly duty rosters, cleaning/training plans, holiday plans
• Coordinate orientation training for new hires and maintain SOP documentation
• Support team updates including casual lists, manning guides, and department meetings
  
  

Finance & Reporting

• Submit financial reports and flower cost tracking accurately and on time
• Coordinate monthly departmental report and RMP updates
  
  

Other Duties

• Uphold confidentiality and professionalism in all interactions
• Support any reasonable tasks as requested by the Executive Housekeeper or management
  
  

Qualifications

Knowledge and Experience

• Proven administrative or coordinator experience, preferably in hospitality
• Strong organizational and communication skills
• Proficient in Microsoft Office and data tracking
• Detail-oriented and capable of managing multiple priorities