Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
• To be responsible for any miscellaneous duties assigned by the Front Office Manager or Revenue Manager/Reservation Manager.
• To ensure all room reservations are guaranteed during peak periods and festive seasons.
• Follow up group booking by: Cutoff date, deposit, room list, payment on time.
• To maximize revenue and occupancy by up selling and suggestive selling.
• To exercise flexibility in offering room rates during low period.
• To ensure prepayment is received for travel agents / groups prior to its arrival.
• Help to minimize wastage, neglect, breakage and mishandling of equipments and supplies.
• Assist to maximize overall revenue of the hotel.

• Local and international training courses
• 05 working days | 02 days-off per week
• Staff duty meal & uniform are provided by Hotel
• Competitive salary and service charges
• Free motorbike parking
• Annual health check
• Associate special discount for hotel rooms and F&B services at International Accor properties

• At least 01 year of experience in same position.
• Bachelor Degree in Tourism & Hospitality; Commerce, Economics or Marketing.
• Must be conversant with the Front Office computer system OPERA
• Good knowledges and understanding of the market.
• Excellent customer service and organizational skills.
• Excellent communication skill both verbal and written in English and Vietnamese.
• Proficient in Excel, Word, Outlook

Apply through Hotel job