Lamina

Primary job requirements

• Has as key objectives the continuous improvement and operational implementation of the Guest Experience and online reputation of the hotel by monitoring daily experience performance and Guest feedback
• Represents the guest within the hotel and supporting EAM/GM on achieving positive results and Guest Experience targets.
• Ensures full compliance of the Mia Brand Standard at the property, the implementation and follow-up of brand essentials including related training
• Ensures brand consistency and excellence, while supporting optimal Guest Experience, increased satisfaction and loyalty.
• Support EAM/GM to lead and grow all Guest Experience initiatives within the property
• Focuses on guest satisfaction when identifying business improvement opportunities
• Conduct monthly guest experience meeting to communicate guest experience performance, support and follow up on action plans
• Report to EAM/GM

• 2 days off/ week
• 2 duty meals/ day
• Uniform and laundry provided
• Private healthcare policy for managerial level
• Other benefits applied within Mia Luxury Collection properties

More details will be discussed during interview process

• Bachelor’s Degree in Hospitality or related area
• Experience in 5-star Hospitality required
• Strong background in hotel operations
• Minimum of 5 years in hotel operations