Openasia Group ★ 3.3

Mô tả Công việc

SCOPE OF WORK:

1. Operation (70%):

• Oversee operations of Food and Beverage outlets, double checking daily functions and informing amendment (if any) to related departments;

• Cooperate with Executive Chef in the creation of menus, beverage and wine list, while incorporating a menu pricing structure that will support the bottom line goals.

• Work closely with Chef and all kitchen personnel. Provides daily communication to ensure consistent kitchen to front of the house operations.

• Maintain records of special events, house counts, food covers and daily business volumes.

• Implement policies and procedures for the Food & Beverage department including compliance of company standards relating to quality of products and services, subject to DGM/ GM’s approval.

• Driver to delivery luxury experiences to guests and always maintain exceptional customer services;

• Ensure information is communicated effectively among all sections.

• Address guest complaints in a timely manner and advise DGM/ GM about appropriate corrective actions taken.

• Greet VIP clients and suggest adequate menus & services, ensure their orders are satisfied.

• Maintain good relationship with VIP clients and entice them to come to the outlets. Communicate with them directly from times to times and take good care of them.

• Incentivize team members to maximize sales and revenue;

• Provide ongoing feedback to staff, conduct performance appraisals, and disciplinary action, according to the company policy and procedures.

• Develop on-going professional development and training programs for food production, service and bar production/service personnel.

• Participate in selection procedure; train, coach and develop a successful and enthusiastic team of associates, and motivate staff members to maintain an efficient job performance.

• Handle staff line-ups prior to all functions.

• Conduct weekly F&B meetings to discuss: Financial results, Business plan, Changes in content of operation and New management policies.

• Plan and implement procedures for special events and banquet functions

Business Development (20%)

• Meet & consult customers of F&B services with Sales Team;

• Being the main contact point with partners, suppliers and clients;

• Maintaining strong, long-lasting relationships and expanding networks in F&B industry.

Other tasks (10%)

• Manage Master Wine List;

• Overseeing inventory and stock control monthly;

• Develop an operating budget for the department’s revenue outlets; after approval, monitor and take corrective action as necessary to assure that budget goals are attained and department profits are maximized
Increase sales and minimize costs, including food, beverage
• Undertake other tasks as assigned by DGM/ GM;
• Taking part in other projects as assigned by the Management Board.