Mô tả công việc
Primary Responsibilities
Operation
• Be familiar with all menu items, their garnishes, contents and preparation methods; relay the information to guests in a polite and concise way when requested
• Greet and briefly converse with guests in room while delivering trolleys/meals
• Set up table and serve food from trolley in accordance to departmental standards and procedures
• Uncover and present food to ensure that all items are correctly received
• Answer enquiries with regards to room service and responds to requests for additional F&B services
• Up-sell and promote food and beverage offers at every available opportunity
• Collect and neatly stack dirty dishes on trolley, table, or tray and remove from rooms or retrieve from hall outside of rooms
• Break down trays and trolleys at stewarding area
• Clean work station including room service trolleys, hot boxes and room service shelves. Maintain department’s service and storage areas in a clean and tidy condition
• Ensure that work station is stocked with appropriate condiments at all times
• Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
• Report guests feedbacks, complaints or other irregularities to management and follow up if necessary
• Handle cash following established and proper Accounting procedures
• Assist other Food & Beverage outlets with their operations during peak times or when required
Other Responsibilities
• Maintain complete knowledge of all F&B services, contents & preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the assigned by the Management of the Hotel
him/
Main Complexity/Critical issues in the Job
• Respond professionally, politely, and efficiently to extraordinary requests and complaints from guests.
Quyền lợi được hưởng
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world!
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.
Yêu cầu công việc
Knowledge and Experience
• Secondary / High school education
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• No experience is required
Competencies
• Good communication and customer contact skills
• Service oriented with an eye for details
• Ability to work effectively and contribute in a team
• Self-motivated and energetic
• Must be well-presented and professionally groomed at all times
• Perform any other duties, which may be assigned by the management from time to time.
Yêu cầu hồ sơ
For enquiries, email nhi.phamnguyenhai(a còng)accor.com (Ms. Nhi - T&C Coordinator) or minh.do(a còng)accor.com (Assistant T&C Manager)
Umami Dining là nhà hàng hòa quyện giữa tinh thần thể nghiệm và ẩm thực Nhật Bản đầy mới mẻ. Chúng tôi đang tìm kiếm những cộng sự mới để cùng nhau kiến tạo nên những khoảnh khấc ẩm thực đầy màu sắc. Umami Bam là mô hình nhà hàng Nhật Fusion hiện đại, trẻ trung. Các món ăn được biến tấu dựa trên ẩm thực Nhật cùng với không gian thoải mái, sôi nổi, trendy. Umami mong muốn sẽ mang lại một trải nghiệm ăn và uống thú vị dành cho thực khách tại Hà Nội.