ECRM

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Job Details

Position:[8-month Contract] Senior Executive - Corporate Claims Division - Nonlife Insurance

Job Code: 114450

- Working location: Hoan Kiem District, Hanoi

- Monthly Salary: Negotiation

Responsibility
- To handle, settle, and manage cargo claims and personal claims.
- To comply with the guidelines of the Claims Manual and to deal with compliance and Internal Audit issues with external and internal parties.
- To handle claims within authorized limits, check policy coverage and propose for settlement of valid claims.
- To set appropriate reserves within the authorized limit and report them to the managers as required.
- To follow up on outstanding claims information and documents and negotiate with claimants to settle the claims.
- To maintain good communication with customers (internal and external) to achieve a greater customer satisfaction claims service;
- To observe accuracy, completeness, and timeliness when carrying out daily responsibilities.
- To contribute to the sales function of the Company:
o Be alert to identify sales opportunities in the course of handling claims, and drawing these to the attention of appropriate staff without delay;
o Assist in handling claims in a way that will enhance the Company’s image and reputation for services of high speed and efficiency.
o Keep abreast of developments in all classes of insurance in the market to identify trends and formulate and propose plans to safeguard the Company’s competitive position.
o Ensure that cases beyond personal authority are preferred correctly with full supporting information and opinion and that the direction of higher authority is supported and implemented without delays.
- To execute other office tasks as required by the Company

Yêu Cầu Công Việc

Requirements

<Necessary Skill / Experience >
・Education: College or University Degree
・Language: English - Business Level
・Experience: At least 3 years of working experience in the Nonlife Insurance industry including experience in handling and settling personal claims and cargo claims

<Other Skills> 
- Effective interpersonal exchange skills are required to create and expand partnerships with internal and external customers as well as to influence the way the business partners think, feel, or behave.
- Analytical and synthetical ability.

NOTICE:

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