ECRM

General Description

This a key position that is responsible for handling daily operation of the company’s product across the country and the world, initiating leads and business relationships, facilitating follow up and supporting major RFQ/tender responses to leading blue chip. Budget, strategy & expectation setting & supporting business imperatives around capability development, business growth and bottom-line improvement.

Specific Accountabilities are included but not limited

• Develop international air and sea freight customers by utilizing the company's platform.

• Collect and master customer information through various channels, understand and explore customer needs and willingness to cooperate.

• Regularly report the information of target customers to the superior. Under the guidance and supervision of the superior supervisor, follow up the target customers with goals, plans and methods, and complete the sales target.

• Keep abreast of market trends, collect potential customers' information, establish and maintain customer relations. Maintain and expand client relations through customer service efforts.

• Provide customers with professional international air freight, sea freight, trailer, customs clearance and other logistics services consulting and logistics distribution solutions.

• Be able to deal with the work process independently, including contract signing, order tracking, emergency situation handling, payment collection and urging, etc.

• Promoting the organization and products.

• Understand our ideal customer and how they relate to our products.

• Support internal and external stakeholders to ensure projects and Sales support activities are completed to specifications and deadlines.

• Align any sales activity, point of sales and value add on service to ensure best in class quality and cost effectiveness with internal/external.

• Getting involve in pricing, quoting, RFQ and operational activities to make sure the best service to customers.

• Partner and build relationships with network.

• Other tasks and duty as per the assignment of Head Department and GM.