Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location...
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.
Manage and monitor customer satisfaction during and post build
Using internal knowledge to response to customer and dealer questions/ enquiries.
Ensure new boat order process is running smoothly without mistake after receiving orders from sales team:
Enter order into Pheenix, Salesforce and CWS file
Export BOM and present for Production team to review and approve.
Issue work order for related teams
Follow up with customers/ dealers make sure built spec is all filled out which included color selections, equipment location...
Update orders with new variations (if any). Make sure that any changes be updated to production team as soon as possible.
Issue invoices and collect stage payment and final payment prior shipping. Update cashflow and keep record of received payment.
Ensure production status is formally updated to customers/ dealers on a monthly basis.
Coordinate with import/export to organize shipping and keep good communication with dealers/ customers.
Ensure material cost and labor cost are recorded against each boat order.
Ensure boat information such as boat name, engine numbers, hull number are recorded against each boat
Ensure all orders are shipped with correct paperwork and documentation. This includes loading soft copies of manuals to USB and delivering to production team to be loaded with the boat.
Prepare International registration for local launches and coordinate with export department, local stakeholders and local authorities to enable successful launches
Communicate this process with the customer on approach to launch and prepare their expectations and requirements prior to departing from their home country.
Coordinate the delivery with the export team, make sure that they have accurate information for planning.
Receive, record, solve and report all warranty cases
Ensure all warranty cases are closed in a timely manner and customer satisfaction remains as high as possible
Take required actions to remedy outstanding warranty cases
Present cases to managers for review, instruction and approval
Provide customers with support by using the internal knowledge of the management team to help solve issues
Record costs against all cases for reporting purposes
Record "solutions" in salesforce which can be referred to by dealers, internal staff or customers (in future) in repeat cases
Contact & arrange for the warranty to be fixed either by external supplier or internal staff.
Report all warranty issues to the production team and where required record agreed action plans to be followed by the production team to prevent reoccurrences
Generate reports per request of BOD.
Any other projects as required by the Customer Service Manager to better the overall profitability of the company
Ensure satisfactory level of additional options revenue.Yêu Cầu Công Việc
Major in Business Administration, Accounting, International Business, Commerce... .
Fluent in Vietnamese and basic English.
Knowledge of html is a plus.
Personal skills, time management skills and task management skills.
Can-do attitude, urge in learning and development, especially in adapting new software and systems.
Eyes for details and good organization skills.
High sense of discipline and confidentiality.
Ability to work in multicultural teams
Công ty Cổ phần Công nghệ xây dựng ACUD Việt Nam là 1 trong những công ty thành viên của S-group Việt Nam - tập đoàn hàng đầu Việt Nam hoạt động trong lĩnh vực Đầu tư, Xây lắp, Chuyển giao công nghệ, Tư vấn thiết kế quy hoạch , kiến trúc và nội thất.
Công ty ACUD là đơn vị có đội ngũ cán bộ công nhân viên dày dặn kinh nghiệm, với hơn 60% có trình độ trên đại học. ACUD đã nhận được sự tín nhiệm của nhiều đối tác nổi tiếng trong và ngoài nước như Nikken Seikkei (Nhật Bản), AMATA (Thái Lan), MIT (Hàn Quốc), Tập đoàn Genting, Tổng công ty Apatit và hoá chất Việt Nam, Viện Quy hoạch xây dựng Đô thị và Nông thôn (BXD),.... để thực hiện các dự án có quy mô lớn.
Với Phương châm hoạt động "Chất lượng tiên phong- Hợp tác phát triển", ACUD cam kết sẽ mang đến cho quý khách hàng sự hài lòng tối đa bằng những sản phẩm và dịch vụ có chất lượng đảm bảo, tiến độ và chi phí hợp lý nhất. Qua đó công ty ACUD mong muốn trở thành doanh nghiệp đi đầu trong lĩnh vực hoạt động của mình dựa trên nền tảng là những sản phẩm có chất lượng tốt nhất, các mối quan hệ bền vững nhất với các đối tác.