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Small Medium Enterprise Seller Support - SPX Express, Customer Excellence
ĐẦU TƯ KINH DOANH TRẦN HÙNG
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
07/12/2024
Hạn nộp hồ sơ:
27/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
2 - 3 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Description
- Act as the lead point of contact for any matter related to SPX Express.
- Improve overall Seller Support and service quality through understanding seller needs and channel these for internal improvement opportunities with respective stakeholders.
- Provides prompt and efficient service to Sellers including the appropriate escalation of Sellers’ issues.
- Assist with high-severity requests or issue escalations as needed.
- Able to coordinate with cross-functional teams to identify issues and follow up on solutions.
- Monitor and analyze seller's performance to identify operational issues, gaps to meet the KPIs & root cause for non-compliances on SLAs
- Support in setting up to manage seller’s operation with positive impact to entire end to end on-time pick up and delivery
- Driven to achieve team goals and transparently sharing ideas to help the team improve performance.
- Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
- Liaise with other departments such as Customer Service, Operations, or Payments teams as required to resolve Seller’s issues and questions.
- Possess the capacity to comprehend data, enabling the formulation of actionable solutions for Sellers.
- Perform other duties as assigned by the line manager.
- Preferred background in business administration/ supply chains/ e-commerce.
- Have at least 2 year of experience in e-commerce logistics.
- Have a good sense of process understanding and workflow optimization.
- Good at communication, negotiation, and problem-solving.
- Work independently and proactively take on new responsibilities where most needed.
- Good data analysis skills and Google Sheets is a big plus.
- Desire to learn and desire to understand how the world works.
Khu vực
ĐẦU TƯ KINH DOANH TRẦN HÙNG
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
176 nguyễn văn lượng, phường 17, quận gò vấp
Cty Cổ Phần Đầu Tư Kinh Doanh Trần Hùng. Hoạt động lĩnh vực BĐS, chuyên về đất nền.
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