Responsibilities: - Demonstrate good communication skills in supported languages, as well as technical knowledge of Microsoft products, to effectively communicate with Microsoft consumers via phone and email. - Produce high-quality documentation and distribute it to the appropriate team members and technical lead. - Sticks to service responsibilities to reach high performance standards. - Comply with Microsoft Code of Business Conduct and strictly follow data privacy guidelines in all customer communications and interactions with Microsoft - never put customer PII at risk.Requirements: - Have at least 1 year's working experience in Global customer-facing roles. - Excellent spoken English is a must. - Excellent customer service skills - Passion and desire to develop in the IT industryChăm sóc sức khoẻ 1 lần 1 năm Nghỉ phép có lương 12 ngày nghỉ phép năm, 8 ngày nghỉ ốm Máy tính xách tay Cung cấp laptop