Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:
Greets guests and processes hotel registration.
Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.
Ensure all guest account details are correct and accurate.
Keeps current on hotel accommodations, services and area attractions.
Responds to customer inquiries for information.
Arranges for services requested by the guest by working with other departments as appropriate.
Stays current with developments in the hotel by reviewing and updating the communication log.
Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:
Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
Makes reservations in accordance with hotel’s yield management practices.
Processes customer credit at check-in in accordance with hotel policy.
Identifies and records special billing instruction and notifies Accounting.
Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Obtains appropriate approvals and signatures.
Other responsibilities include:
Liaising with housekeeping to ensure information is passed on for room requests and special requests.
Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
Accepts responsibility for accurately maintaining cash float.
Use the Brand technique for answering the telephone.
Ensure work area is keep neat and tidy.
Keeps abreast with the hotel’s daily banquets, functions and activities.
Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
Maintains policies and procedures to ensure the lowest level of loss is maintained.
Adheres to rate restriction periods.
Attends any training programs as directed or requested.
Accurately processes maintenance requests.
Keeps Hotel Manager informed of all problems or unusual matters of significance.
Quyền lợi được hưởng
Competitive salary and benefit package
Learning and development within Radisson Hotels Group
Internal Careers Advancement
Company shuttle bus
Uniform & duty meals
Yêu cầu công việc
A minimum of 2 years of guest relation experience in international hotel brand.
A degree or diploma in Hotel Management or equivalent
Fluent in Vietnamese and English language. Additional language is an asset
Good communication skills and customer service skills are required.
Good operating knowledge of Opera system.
Computer literate.
A passion for delivering exceptional guest experiences.
Well-presented, organized and calm personality.
Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week