Mô tả công việc
This is a full-time on-site role as an O365 Support Engineer in Ho Chi Minh City, Vietnam. The O365 Support Engineer will be responsible for troubleshooting technical issues, providing technical and customer support related to Microsoft Office 365, and ensuring the smooth operation of O365 services.
- Review issues and contact global customers to understand problems. Ensures customers stay informed as to the status/solution of their issue.
- Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
- Resolves or escalates multiple and varied customer issues, and documents technical work and research.
- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
- Attends readiness training and non-technical training to ensure that they become proficient in support topics. Product/Process Improvement
Working shifts: Fixed night shifts: 10 PM - 7 AM
Yêu cầu công việc
- Having at least 1 year of working experience in Global customer-facing roles
- Strong proficiency in English (equivalent to IELTS 6.5 or TOEIC 800 or higher)
- A genuine passion for IT and a desire to grow within the industry.
- A customer-focused mindset with the ability to provide exceptional service
Quyền lợi được hưởng
- Salary at 100% during the probationary period
- 90% contribution of the gross salary to social insurance
- An employee who works at night (10PM -6 AM) will be paid anadditional amount of 30%of the normal salary + PVI insurance +500,000 VNDfood allowance
- 20 days of leave (12 days of annual leave and 8 days of sick leave)
- Training will be offered
- Full working equipment will be provided
- Annual Health Checkup
- Activities: Birthday party, Employee engagement activities
MIJUNKA là thương hiệu dược mỹ phẩm với quan niệm làm đẹp mới “Làn da đẹp bắt nguồn từ làn da khỏe mạnh”. Chúng tôi làm tất cả với sứ mệnh mang đến sự tự tin và niềm kiêu hãnh cho người phụ nữ qua làn da rạng rỡ, mịn màng.
Mã số thuế: 0316757269
Địa chỉ: 239 Tân Sơn Nhì, Phường Tân Sơn Nhì, Quận Tân Phú, Thành phố Hồ Chí Minh, Việt Nam
Người đại diện: HÀ MINH TRUNG
Điện thoại: 0792527079
Ngày hoạt động: 2021-03-19