Doctor Check

Hồ Chí Minh

25 - 100 nhân viên

https://www.doctorcheck.vn

Y tế / Chăm sóc sức khỏe

Đã xác minh

Tổng quan

Review

Việc làm

Mức lương

Phỏng vấn

Mã số thuế

Các phòng ban đang tuyển dụng tại Doctor Check

Hành chính

2 đang tuyển

Dịch vụ khách hàng

2 đang tuyển

Nghệ thuật - Thiết kế

1 đang tuyển

Việc làm Doctor Check

Cập nhật 06/08/2024 23:01

Lọc kết quả tìm kiếm của bạn theo tên việc làm, địa điểm.

Tìm thấy 0 việc làm đang tuyển dụng

Senior Customer Success Specialist

Doctor Check

10 việc làm 88 lượt xem

Hết hạn ứng tuyển

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 19/12/2024

Hạn nộp hồ sơ: 18/01/2025

Hình thức: FULL_TIME

Kinh nghiệm: Không yêu cầu

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Nhân viên chăm sóc khách hàng

Ngành

Staffing and Recruiting

Company And Job Overview

We are seeking a dedicated and proactive Senior Customer Success Specialist to join our team. This role will primarily focus on managing customer inquiries, issues, and requests related to shipped-out and online orders for our US and UK markets. The ideal candidate will have strong communication skills, attention to detail, and a customer-centric attitude to ensure a seamless experience for our clients from order placement to delivery.

Job Responsibilities

Order Management:

Handle customer inquiries related to online and shipped-out orders, including checking address, shipping payment, tracking, order status, shipping status, shipping delays, and returns.
Process order adjustments or cancellations, when applicable, and ensure timely communication with customers regarding changes.
Assist customers in the US and UK markets by providing clear and accurate information regarding product availability, order status, and shipping policies.

Issue Resolution:

Address customer concerns or complaints related to damaged, missing, or delayed shipments.
Work closely with the warehouse and logistics teams to resolve shipping issues quickly and efficiently.
Provide solutions to customer inquiries, ensuring that all interactions are positive and aligned with company policies.

Customer Communication:

Respond to customer inquiries in a professional and friendly manner.
Maintain a high level of customer satisfaction by ensuring timely responses and proactive updates on order status and issues.

System Management:

Update and maintain accurate customer information, order details, and issue logs in the order management systems.
Ensure the informationn is up-to-date with the most recent order status and customer communications.

Collaboration:

Collaborate with the sales and warehouses to ensure a smooth order process and identify areas for improvement.
Provide feedback to the team on common customer concerns or challenges to help improve product offerings and processes.

Returns & Exchanges:

Coordinate with sales team to manage return and exchange requests, ensuring customers are guided through the process and that all necessary information is provided.
Work with the warehouses to ensure the timely processing of returned products.

Job Requirements

5 years or more experience in customer service
Have experience working with US, UK or Europe based companies.
Proven experience in customer service, preferably in an e-commerce or retail environment
Familiarity with order management systems, CRM tools, and customer service software is a plus
Excellent English language – verbal and written
Excellent written and verbal communication skills, with a strong focus on customer empathy
Ability to handle multiple customer inquiries simultaneously while maintaining attention to detail.
Strong problem-solving abilities and ability to manage difficult situations with professionalism.
Strong time management and organizational skills, with the ability to prioritize tasks effectively.
Positive, team-oriented attitude and a willingness to collaborate across departments.

Khu vực

Hồ Chí Minh - Việc làm tại Hồ Chí Minh