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IT Infrastructure And Systems Support (Urgent)
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Thông tin cơ bản
Mức lương:
25 - 30 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
07/08/2024
Hạn nộp hồ sơ:
07/09/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Trên 2 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Địa điểm làm việc: Hồ Chí Minh
Mô tả Công việc
Workplace: District 1, Ho Chi Minh City
Working Hours: 12pm - 9pm
Salary: 25M to 30M
Responsibilities
· Provide technical support to users both local and in Australia - respond to incoming requests via phone and ticketing system in an efficient and effective manner
· Diagnose and troubleshoot hardware and software issues, and guide users through resolution steps
· Install software on user's device on site and remotely, perform basic administrative tasks such as password resets, account creations etc.
· Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe information about the status of assigned jobs
· Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs
· Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and technical documentation for inclusion into the Knowledge Base
· Debugging / Investigating the customized issuesYêu Cầu Công Việc
Knowledge, Skills & Experience
· University Qualification in Computer Sciences, Information Technology, or related field with certificates
· 2+ years experience in a technical role such as Desktop Services as Level 1 / Level 2
· Strong knowledge of Windows operating systems
· Experience in commercial IT technologies such as Networking and basic Server configuration
· Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, hybrid on-premise and cloud based solutions
· Strong understanding of Routing, Firewall Security, Wireless etc
· Full understanding of the Information Technology Infrastructure Library (ITIL) Framework
· Experience in documenting processes and procedures
· Experience with SQL and its variation among popular databases
· Software Development Fundamentals, Problem Solving, Documentation Skills
· Capable of troubleshooting common database issues
· Experience with Microsoft Access and VB
· Knowledge of SQL reporting services - advantage
**Please note: As part of interview process a technical assessment will be carried out by one of our senior team members.
Personal Attributes:
· Fluent in English
· Good written and verbal communication
· Attention to detail
· Customer Service Mindset
· Dedicated
· Team Work
· Meet strict deadlines / KPIS
· Problem SolvingChế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Workplace: District 1, Ho Chi Minh City
Working Hours: 12pm - 9pm
Salary: 25M to 30M
Responsibilities
· Provide technical support to users both local and in Australia - respond to incoming requests via phone and ticketing system in an efficient and effective manner
· Diagnose and troubleshoot hardware and software issues, and guide users through resolution steps
· Install software on user's device on site and remotely, perform basic administrative tasks such as password resets, account creations etc.
· Manage tasks in service request queue, resolve or triage incidents and requests within appropriate timeframe information about the status of assigned jobs
· Create and administer various shared network resources, provide permissions to software, drives and accounts and other general administrative needs
· Maintain and update documentation as required, including, but not limited to End User Work Instructions, Self-Help guides and technical documentation for inclusion into the Knowledge Base
· Debugging / Investigating the customized issuesYêu Cầu Công Việc
Knowledge, Skills & Experience
· University Qualification in Computer Sciences, Information Technology, or related field with certificates
· 2+ years experience in a technical role such as Desktop Services as Level 1 / Level 2
· Strong knowledge of Windows operating systems
· Experience in commercial IT technologies such as Networking and basic Server configuration
· Excellent Microsoft platform expertise including but not limited to Active Directory, Group Policy, Office 365, hybrid on-premise and cloud based solutions
· Strong understanding of Routing, Firewall Security, Wireless etc
· Full understanding of the Information Technology Infrastructure Library (ITIL) Framework
· Experience in documenting processes and procedures
· Experience with SQL and its variation among popular databases
· Software Development Fundamentals, Problem Solving, Documentation Skills
· Capable of troubleshooting common database issues
· Experience with Microsoft Access and VB
· Knowledge of SQL reporting services - advantage
**Please note: As part of interview process a technical assessment will be carried out by one of our senior team members.
Personal Attributes:
· Fluent in English
· Good written and verbal communication
· Attention to detail
· Customer Service Mindset
· Dedicated
· Team Work
· Meet strict deadlines / KPIS
· Problem SolvingChế độ bảo hiểm
Du Lịch
Chế độ thưởng
Chăm sóc sức khỏe
Đào tạo
Tăng lương
Khu vực
![Công Ty Cổ Phần Truyền Thông GAPIT Công Ty Cổ Phần Truyền Thông GAPIT](https://1900.com.vn/storage/uploads/companies/logo/651/307923789-449575007201744-40647649906489949-n-1721577576.jpg)
Quy mô:
100 - 200 nhân viên
Địa điểm:
Tầng 9 Toà nhà Lake View, D10 Giảng Võ, quận Ba Đình
Chính thức được thành lập vào ngày 10/11/2005 cùng với sự đồng hành của Quỹ đầu tư DFJ Vinacapital từ năm 2007, trong suốt hơn 10 năm qua, GAPIT tự hào là một trong những công ty hàng đầu của Việt Nam cung cấp các nội dung, ứng dụng trên nền tảng điện thoại di động cũng như xây dựng được một đội ngũ nhân viên đam mê nghề, nhiệt huyết và chuyên nghiệp.Với tâm thế chủ động, luôn sẵn sàng đối mặt với thách thức để đạt mục tiêu cao hơn, GAPIT đã trải qua nhiều cột mốc lịch sử đáng nhớ, chứng minh được vị thế của một doanh nghiệp uy tín và nhận được sự tin tưởng của các đối tác lớn trong và ngoài nước.
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