VDES

Hồ Chí Minh

500 - 1.000 nhân viên

https://vdes.vn/vi

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Guest Relation Officer/ Nhân viên Chăm sóc khách hàng

VDES

3 việc làm

0 Lượt ứng tuyển Lượt xem 2

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 10/07/2024

Hạn nộp hồ sơ: 10/08/2024

Hình thức: Làm theo ca

Kinh nghiệm: Không yêu cầu

Số lượng: 3

Giới tính: Không yêu cầu

Nghề nghiệp

Nhân viên chăm sóc khách hàng

Ngành

Dịch vụ khách hàng

Địa điểm làm việc

- Huyện Điện Bàn - Quảng Nam

Mô tả công việc

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

Greets guests and processes hotel registration.
Develop good open communication and rapport with all guests. Recognize return guests and ensure all guests expectations are met and exceeded at all times.
Ensure all guest account details are correct and accurate.
Keeps current on hotel accommodations, services and area attractions.
Responds to customer inquiries for information.
Arranges for services requested by the guest by working with other departments as appropriate.
Stays current with developments in the hotel by reviewing and updating the communication log.

Maximizes revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.
Makes reservations in accordance with hotel’s yield management practices.
Processes customer credit at check-in in accordance with hotel policy.
Identifies and records special billing instruction and notifies Accounting.
Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.
Obtains appropriate approvals and signatures.

Other responsibilities include:

Liaising with housekeeping to ensure information is passed on for room requests and special requests.
Balances daily cash, transaction postings and credit card remittance at the end of each shift ensuring all information is accurate and without discrepancy.
Accepts responsibility for accurately maintaining cash float.
Use the Brand technique for answering the telephone.
Ensure work area is keep neat and tidy.
Keeps abreast with the hotel’s daily banquets, functions and activities.
Attends Front Office communication meetings to maintain solid teamwork and a sharing of goals.
Maintains policies and procedures to ensure the lowest level of loss is maintained.
Adheres to rate restriction periods.
Attends any training programs as directed or requested.
Accurately processes maintenance requests.
Keeps Hotel Manager informed of all problems or unusual matters of significance.

Quyền lợi được hưởng

Competitive salary and benefit package
Learning and development within Radisson Hotels Group
Internal Careers Advancement
Company shuttle bus
Uniform & duty meals

Yêu cầu công việc

A minimum of 2 years of guest relation experience in international hotel brand.
A degree or diploma in Hotel Management or equivalent
Fluent in Vietnamese and English language. Additional language is an asset
Good communication skills and customer service skills are required.
Good operating knowledge of Opera system.
Computer literate.
A passion for delivering exceptional guest experiences.
Well-presented, organized and calm personality.
Flexibility to work all shifts including early mornings, evenings, nights and weekends any day of the week

Yêu cầu hồ sơ

CV in English

Khu vực

Báo cáo

VDES Xem trang công ty

Quy mô:

500 - 1.000 nhân viên

Địa điểm:

Tầng 4, Tòa nhà 25T2, Đường Nguyễn Thị Thập, Phường Trung Hoà, Quận Cầu Giấy, Hà Nội

VDES là công ty công nghệ, ứng dụng kĩ thuật tiên tiến vào ngành công nghệ sự kiện. Bên cạnh đó, trang web www.VDES.vn là trang thương mại điện tử (e – commerce), tìm kiếm địa điểm và hỗ trợ khách hàng tổ chức sự kiện cùng với sự khác biệt chưa từng xuất hiện tại Việt Nam.