VDES

Hồ Chí Minh

500 - 1.000 nhân viên

https://vdes.vn/vi

Đã xác minh

Tổng quan

Review

Việc làm

Mức lương

Phỏng vấn

Mã số thuế

Việc làm VDES

Cập nhật 31/07/2024 11:42

Lọc kết quả tìm kiếm của bạn theo tên việc làm, địa điểm.

Tìm thấy 0 việc làm đang tuyển dụng

Customer Service Executive - Freight Forwarding - HCMC

VDES

4 việc làm 2 lượt xem

Thông tin cơ bản

Mức lương: Thỏa thuận

Chức vụ: Nhân viên

Ngày đăng tuyển: 04/01/2025

Hạn nộp hồ sơ: 03/02/2025

Hình thức: FULL_TIME

Kinh nghiệm: 3 - 4 năm

Số lượng: 1

Giới tính: Không yêu cầu

Nghề nghiệp

Nhân viên chăm sóc khách hàng

Ngành

Transportation Logistics Supply Chain and Storage Freight and Package Transportation Wholesale Import and Export

Opportunity to join a dynamic and collaborative team, that is continuing to grow
You will have a clear career path growth within the region

About Our Client

Our client is an freight forwarding company established in Asia, they specialize in e-commerce and seafreight/ airfreight.

Job Description

As a Customer Service Executive, you will report direct to the Customer Service Manager and handle these following tasks:

Procure the most effective option based on rates, transit time, customers' requirements, etc.
Generate competitive quotations.
Act as the primary point of contact for customers regarding airfreight inquiries and shipments.
Address customer questions and issues promptly, ensuring high levels of satisfaction.
Manage the logistics of airfreight shipments, including booking, tracking, and documentation.
Collaborate with carriers, customs brokers, and other stakeholders to ensure timely deliveries.
Identify and resolve any issues that arise during the shipping process, proactively communicating with customers about any delays or changes.
Prepare and review shipping documentation to ensure compliance with international regulations and company policies.
Maintain accurate records of all transactions and communications related to airfreight shipments.
Work closely with the operations and sales teams to provide a seamless customer experience.
Assist in the development of operational improvements to enhance service delivery.
Monitor customer feedback and service metrics, contributing to the continuous improvement of processes and procedures.

The Successful Applicant

The ideal candidate will possess a strong background in freight forwarding and a passion for delivering exceptional customer service.

Bachelor's degree in Logistics, or a related field preferred.
Minimum of 3 years of experience in air and ocean freight customer service or freight forwarding.
Strong understanding of freight forwarding operations, regulations, and industry practices.
Excellent communication skills, both verbal and written, with a strong customer service orientation.
Detail-oriented with strong organizational and multitasking abilities.
Proficiency in freight forwarding software and Microsoft Office.

What's on Offer

Competitive salary and benefits package: bonus & employer benefits

Contact: Thuong Dang

Quote job ref: JN-012025-6627909

Khu vực

Hồ Chí Minh - Việc làm tại Hồ Chí Minh

Báo cáo

VDES Xem trang công ty

Quy mô:

500 - 1.000 nhân viên

Địa điểm:

Tầng 1 - Gold Star 15 Building, 217/4 Nơ Trang Long, P.12, Q.Bình Thạnh, TP.Hồ Chí Minh

VDES là công ty công nghệ, ứng dụng kĩ thuật tiên tiến vào ngành công nghệ sự kiện. Bên cạnh đó, trang web www.VDES.vn là trang thương mại điện tử (e – commerce), tìm kiếm địa điểm và hỗ trợ khách hàng tổ chức sự kiện cùng với sự khác biệt chưa từng xuất hiện tại Việt Nam.