Product Support Officer is responsible for the product execution throughout the Product Development Division. His/her accountabilities are maintaining the product system setup from Product side, working closely with other relevant teams (Risk, Sales, Underwriting, Operations, DT&M, ICT...) to define the workflow, operation process to ensure the process run smoothly and support sales & Product Division to achieve the company target/ strategy.
II. Key Roles & Responsibilities:
The Product Support Officer performs a wide range of duties including but not limited to:
1. Manage and maintain the Sales Finance portal to support sales activity of Sales Finance product include (30%)
- Set up and manage dealer
- Control product list & price
- Set up and de-active promotion campaign with dealer
2. Support for the sales division to ensure the process, operation, and system (30%)
- Support sales and partnership activity on daily basis to maintain smoothly operation regarding to system support development
- Receive and support Sales special request regarding to process, operation, deviation request
- Provide instruction/ guideline to users of new product/ process/ promotion campaign
- Maintain the Product policy/ manual and process
3. Updating and testing the system for new product development (30%)
- Raise requirements to develop/ change or modify system to adapt with new product development
- Conduct the UAT test with end users to launch new product/ dealer/ promotion campaign if any
4. Other tasks (10%)
- Other ad-hoc tasks assigned by Dept Head.III. Job Requirements
1. Qualification:
- University Degree majored in Business Administration/Finance & Banking or any related major
2. Work Experience:
- 2+ years of experience preferably in banking or consumer finance company
3. Knowledge:
- Knowledge of Retail banking - Consumer finance: products, policies and processes
- How to research and keep up to date with market's changing and technology that may impact product development
- System: loan management
- Execute and monitor business performance
- Maintain operation of Sales Finance product, manage dealer, control product list & price
- Referable experience in a product team/ credit operation
4. Skills:
- English - Upper-intermediate
- Project Management, System operation
- Good problem's solving abilities, able to troubleshoot issues and determine the cause of plan's success or failure
- Collaboration, Problem analysis, Presentation skills
- Ability to define problem, collect data, establish facts and draw valid conclusions
- MS Office (Word, Excel, Access) and knowledge of CRM- Attractive, competitive salary
- Dynamic and professional environment
- Guaranteed 13th month salary
- Premium health insurance for employees
- Annual health check
- 14 Days of annual leave
DOLEXPHAR là đơn vị hàng đầu trong lĩnh vực tư vấn công thức, sản xuất thực phẩm chức năng, mỹ phẩm, trang thiết bị y tế áp dụng theo tiêu chuẩn GMP của Bộ Y tế. Nhà máy đạt tiêu chuẩn ISO 22000 và HACCP do Viện nghiên cứu phát triển tiêu chuẩn chất lượng cấp. Trụ sở chính công ty đặt tại Khu công nghiệp Đại An, tại Huyện Cẩm Giàng – quê hương của Đại Danh y Thiền sư Tuệ Tĩnh, là người mở đầu cho nền Y Dược cổ truyền Việt Nam.
Dolexphar tự hào là 1 trong 2 nhà máy có nguồn vốn Việt Nam tại Khu công nghiệp Đại An – khu công nghiệp lớn nhất tỉnh Hải Dương.
Với tôn chỉ “Tạo dựng niềm tin từ chất lượng sản phẩm” tập thể cán bộ công nhân viên Dolexphar luôn nỗ lực nghiên cứu, sản xuất ra các sản phẩm chất lượng cao phục vụ sức khỏe cộng đồng, đem đến sự hài lòng cao nhất cho khách hàng. Chúng tôi sẽ hỗ trợ khách hàng tư vấn, xây dựng công thức, dạng bào chế; làm hồ sơ đăng ký, công bố chất lượng sản phẩm.