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Mô tả công việc
DUTIES AND RESPONSIBILTIES
1. Leading Guest Services Team
• Utilize interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Serve as a role model to demonstrate appropriate behaviors.
• Supervise and manages employees. Manage all day-to-day operations. Understand employee positions well enough to perform duties in employees' absence.
• Establish and maintain open, collaborative relationships with employees and ensure employees do the same within the team.
• Ensure recognition of employees is taking place across areas of responsibility.
• Communicate performance expectations in accordance with job descriptions for each position and monitors progress.
2. Maintaining Guest Services and Front Desk Goals
• Manage day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
• Develop specific goals and plans to prioritize, organize, and accomplish your work.
• Keep Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
• Conduct department meetings and continually communicate a clear and consistent message regarding the Front Office goals to produce desired results.
• Review staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Manage department controllable expenses to achieve or exceed budgeted goals.
3. Managing Projects and Policies
• Ensure compliance with all Front Office policies, standards and procedures.
• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Hotel Standards and Policies.
4. Ensuring Exceptional Customer Service
• Provide services that are above and beyond for customer satisfaction and retention.
• Improve service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
• Supervise and manages employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
• Act as the "Service Model" for the Front Office and creates a positive atmosphere for guest relations.
• Display leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
• Ensure that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
• Review comment cards, guest satisfaction results and other data to identify areas of improvement.
• Respond to and handle guest problems and complaints.
• Observe service behaviors of employees and provide feedback to individuals and/or other managers.
5. Managing and Conducting Human Resource Activities
• Identify the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
• Provide guidance and direction to subordinates, including setting performance standards and monitoring performance.
• Establish challenging, realistic and obtainable goals to guide operation and performance.
• Ensure employees are treated fairly and equitably.
• Manage employee progressive discipline procedures for Front Office Personnel.
• Administer the performance appraisal process for direct report managers.
• Interview and hire managers and hourly employee team members with the appropriate skills and in a timely manner to meet the business needs of the operation.
6. Other Responsibilities
• Analyze information and evaluating results to choose the best solution and solve problems.
• Inform and/or updates the executives, the peers and the subordinates on relevant information in a timely manner.
• Perform any tasks assigned by Management.
Quyền lợi được hưởng
- 2 months of probation with full salary & service charge.
- Team building activities.
- Annual Summer Outing/Health checkup
- Accident insurance 24/24
- Uniform, Laundry service is provided by Hotel
- Delicious and nutritious meal at Hotel's Staff Cafeteria
- International working environment and friendly teammates.
- Other benefits according to Company's policy.
Yêu cầu công việc
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 3 years experience as an Assistant Front Office Manager or equivalent in high volume luxury hotels and resorts.
• Excellent command of English and Vietnamese. Additional language would be added advantage.
• Excellent management and leadership skills with extensive knowledge of Opera software and Computer skills.
• Excellent coaching skills.
Yêu cầu hồ sơ
![CÔNG TY CP MINASI WORLD CÔNG TY CP MINASI WORLD](https://1900.com.vn/storage/uploads/companies/logo/40/10-1697085290.png)
CÔNG TY CỔ PHẦN MINASI WORLD (Tên nước ngoài: MINA.,JSC), Mã số thuế: 0109069754, được thành lập ngày 16/01/2020, có trụ sở đăng ký kinh doanh tại Số 130 Yên Hoa, Phường Yên Phụ, Quận Tây Hồ, Hà Nội. Ngành nghề kinh doanh chính của công ty: Dịch vụ lưu trú ngắn ngày với chuỗi khách sạn nhà hàng:
- Mina HaNoi Hotel - Số 40 Hàng Buồm, Phường Hàng Buồm, Quận Hoàn Kiếm, Hà Nội;
- Carillon Boutique Hotel - Số 35 Hàng Đồng, Phường Hàng Bồ, Quận Hoàn Kiếm, Hà Nội;
- Mina Ha Noi Hotel - ngõ Huế: Grand opening....
Chính sách bảo hiểm
- Được hưởng bảo hiểm sức khỏe.
- Được hưởng bảo hiểm xã hội.
Các hoạt động ngoại khóa
- Team building
- Du lịch
- Party
- Tình nguyện
- Nghệ thuật
- Thể thao
- Câu lạc bộ
Những nghề phổ biến tại MINASI WORLD
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