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- Perform services portfolio of the team: IT-helpdesk services on-site together with global team / AD management / workstations/ workstation platforms/ application deployment and assets management following the company policy/procedure.
- Manage the service of incident management and change management
- Manage the services quality/ KPI/ Governance/ Improvement.
- Maintain activities between internal and external resources, and facilitate smooth workflow for service delivery
- Motivate, animate, and encourage good team spirit among the staff (1to1, team meetings, reporting, coaching, Team building)
- Participate projects and tasks assigned by functional operational manager.