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Mô tả công việc
Position Summary:
As an Assistant Executive Housekeeper at Hilton Saigon, you will work closely with the Head of Department to ensure the delivery of exceptional guest experiences and adherence to Hilton standards. You will be responsible for overseeing the Housekeeping department and ensuring that all tasks are performed to the highest standards.
Key Responsibilities:
- Support the Head of Department in recruiting, managing, training, and developing team members.
- Assist with setting departmental objectives, work schedules, budgets, policies, and procedures.
- Responsible for meeting departmental targets and managing budgets.
- Maintain financial awareness, make effective decisions, and lead by example with integrity and a focus on continuous improvement.
- Monitor appearance, standards, and performance of team members, emphasizing training and teamwork.
- Ensure appropriate staffing to meet business demands.
- Assign duties to supervisors and team members.
- Foster good relationships with all hotel departments and conduct monthly communication meetings in the absence of the Head of Department.
- Understand and enforce hotel emergency procedures, security protocols, and health and safety regulations.
- Ensure implementation and adherence to departmental procedures and standards.
- Stay informed about the hotel's services and facilities.
- Handle and maintain equipment, tools, keys, and supplies according to instructions.
- Report and follow up on maintenance issues and safety hazards.
- Manage lost and found procedures.
- Ensure high standards of cleanliness and order in all working areas.
- Promote environmental responsibility.
- Handle guest inquiries and complaints, using the MIR (Make It Right) process to resolve issues.
- Provide exceptional customer service with a professional and positive attitude.
- Anticipate guest needs before being asked.
- Adhere to Hilton’s grooming standards including uniform and personal hygiene.
- Manage guest requests efficiently and effectively.
- Resolve customer complaints to maintain high satisfaction levels.
- Assist in overseeing Housekeeping and Laundry operations.
- Aid in setting and achieving departmental targets and objectives.
- Ensure high operating standards in Housekeeping and Laundry align with hotel brand standards.
- Perform routine inspections of Housekeeping areas and report issues to the Executive Housekeeper.
- Ensure team members are knowledgeable about room categories and amenities and receive ongoing training.
- Address performance issues in compliance with company policies.
- Act as Deputy in the absence of the Executive Housekeeper.
- Attend training sessions and meetings as required.
- Perform any other reasonable tasks assigned by hotel management.
- Manage and oversee master keys in your possession.
Yêu cầu công việc
- Proven experience in a similar role within a high-end hotel environment.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Sound knowledge of housekeeping operations and standards.
- Ability to handle multiple tasks and work under pressure.
Quyền lợi được hưởng
- Competitive salary (Attractive salary)
- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance
- Get job-related professional training, opportunities for advancement.
- Professional and classy working environment.
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Tập đoàn XIANG QUAN được thành lập vào năm 1994, tổng công ty tại thành phố Đông Quản, thành phố sản xuất nổi tiếng của Trung Quốc, nằm ở trung tâm của vòng kinh tế Quảng Châu và Thâm Quyến, công ty phát triển mạnh mẽ, Công ty có đội ngũ nhân viên thiết kế và quản lý chuyên nghiệp, từ khai phát đến thiết kế cung cấp đầy đủ dịch vụ cho khách hàng. Với hơn 1000 nhân viên và diện tích hơn 8000 mét vuông. Công Ty TNHH Bao Bì XIANGQUAN( Việt Nam) là một trong những công ty con của tập đoàn, chủ yếu Sản xuất tem và hướng dẫn sử dụng,Công ty nằm ở thành phố Nhơn Trạch, hiện có 100 công nhân viên.
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