Magestore ★ 4.3

JOB DESCRIPTIONS:

• Provide timely support to international customers on how to set up and use our Shopify apps effectively.
• Troubleshoot and resolve issues encountered during app usage.
• Collaborate closely with internal teams to ensure efficient issue resolution.
• Provide timely updates on case progress and ensure smooth communication with customers.
• Take on additional assigned tasks (if any)

REQUIREMENTS:

• Working time (100% Remote): 04:00 AM – 08:00 AM, Tuesday to Saturday (Start after training is completed).
• Proficient in English, equivalent to IELTS 6.5 or higher.
• Basic knowledge of HTML/CSS is a plus
• Prior experience in Customer Support/ Technical Support, especially in Technology or E-commerce, is a plus.
• Hard-working, detail-oriented, responsible, and eager to learn new tools and technologies.
• Strong skills in communication, time management, and self-management.

BENEFITS:

• Salary: Up to 6 million VND (or higher, depending on actual hours worked)
• Work 100% remotely
• Gain hands-on experience with global e-commerce tools and platforms.
• Enhance your English and communication skills through daily interaction with foreign clients.
• Work in a young, supportive, and growth-focused team culture.
• Access regular training sessions and a knowledge-rich environment.