Mô tả công việc
JOB SUMMARY
Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing).
Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Yêu cầu công việc
• Fluent English & Strong communication & Service mind
• At least 01 year experience in the same position.
• Good at Word/ Excel/PowerPoint
Quyền lợi được hưởng
Service charge
Social Insurance
Attractive remuneration package & 13th month salary
Local and International training course
05 working days
02 day-off per week
Duty meal & Uniform provided by hotel
Taxi for late night shift
Free motorbike & car parking
Cross training & Cross exposure & Task force opportunities
Associate Appreciation Week
Take-care culture
Baby born gift
Birthday gift
Marriage allowance
Bereavement allowance
Annual health check
Associate special discount for hotel rooms and F&B services at International Marriott properties
Career path in the most respected and prestigious hotel companies in the world
Công ty TNHH Cung Ứng Vật Tư Y tế DTH thành lập vào năm 2008, là một trong những công ty cung ứng vật tư nha khoa hàng đầu Việt Nam. Trải qua 13 năm hình thành, phát triển cùng sự yêu thương của quý nha sĩ trên mọi miền đất nước, đến nay công ty đã khẳng định được uy tín, vị thế, thương hiệu của mình trong lĩnh vực Cung ứng vật tư y tế trong Nha Khoa. Để đáp ứng được yêu cầu ngày càng cao của thị trường, Công ty đã xây dựng chiến lược cho riêng mình để liên tục thay đổi, phát triển nguồn nhân lực, cập nhật sản phẩm, xu thế mới nhằm phục vụ bác sĩ, tạo ra những kết quả điều trị tối ưu.