CÔNG TY TNHH DKSH VIỆT NAM ★ 4.1

1. Business Intelligence and Project Support: 60%
The job will support the implementation of new IT projects, promote the best practices and suggest process and functionalities enhancements to enhance Business efficiency and user adoption (This position is based in Vietnam and serves a regional function, supporting Digital Business and CRM operations for Cummins DKSH in Thailand, Vietnam, and Myanmar). You will also participate in the timely execution of the regional reporting to facilitate the decision making of the top management.
- Supports operational excellence and integration of existing projects (CRM/Service/Marketing automation), support new project integration
- Contribute to the testing and debugging of new software or enhancements to existing software
- Assist in the enforcement of project deadlines and schedules
- Interact sessions with business users and development team
- Suggest new features to existing software to support Business Efficiency and Users adoption
- Support User adoption and learning by developing new training materials
- Preparation and execution of the Monthly reporting
- Build relationships with key DKSH stakeholders
2. Data Management and End-User Support: 40%
The job will facilitate the creation, maintenance, and validation of our master data within our CRM [protected info] and the integrated projects. You will assume data management responsibilities currently performed by the team which will allow the team to focus on deliverables. You will use technical tools and best practices to analyze and measure DKSH Technology data quality and develop action plans to ensure the accuracy, completeness and compliance of our enterprise data with the necessary standards:
- Ensure accuracy and integrity of [protected info] data
- Analyze and identifies data sources, data redundancy and implement processes to remediate data issues and/or data clean-up efforts
- Analyze and resolves cross-functional data issues across [protected info] modules:
- Locate and define new process improvement opportunities.
- Demonstrate skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data
- Lead and perform data cleansing through periodic review
- Manage ongoing support requests and administrative needs
- Ensure issues are identified, tracked, reported on and resolved in a timely manner
- Support in the user activation and deactivation process as needed
- Participates in the execution and implementation of approved data definitions, policies, standards, and process data access
- Manage new user onboarding and training
- Ensure good adoption rates for all countries- Ability to learn and become proficient quickly with new tools
- Strong analytical thinking and problem-solving skills, focus on detail
- Proactive, committed and insure follow-up in a very timely manner
- Excellent organizational, prioritization, independent decision-making skills and communication skills
- Team player, ability to interact and communicate with all levels of management
- Demonstrated commitment to our fundamental principles of Integrity
- Bachelor's degree in computer science or equivalent experience
- Proficiency with English communication (Being a regional point of contact for CRM and digital business initiatives across Cummins DKSH Thailand, Vietnam, and Myanmar)
- At least 5 years' experience in project management, data management environment with database management, executing data imports, running exports, merging records, and running reportsThưởng
13 payment + Performance bonus
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