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Everest Education
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Senior College Compass Learning Advisor
- Hết hạn
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Thông tin cơ bản
Mức lương:
9 - 15 triệu
Chức vụ:
Nhân viên
Ngày đăng tuyển:
13/12/2023
Hạn nộp hồ sơ:
12/02/2024
Hình thức:
FULL_TIME
Kinh nghiệm:
3 - 5 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Ho Chi Minh City
Chi tiết công việc
You will…
As an E2 Learning Advisor, you will professionally onboard and take care of current students, update and support study progress, and maintain relationships with families over time.
Your primary responsibilities include:
Student Services:
● Make weekly calls to update parents about students’ performance;
● Contact parents to inform cancellation/schedule change of meetings with counselors;
● Follow up with counselors to understand students’ progress;
● Work with parents/students to prepare documents and application components to help them achieve the highest results in college/university admission;
● Deal with students/parents’ requests/concerns. Produce deferment/refund reports for the
finance department;
● Handle students/parents’ requests/concerns and student complaints;
● Collaborate with Sales, Academic, Admin, and Marketing departments to organize student activities;
● Support students struggling in college prep programs and counselors with students’
behavioral or academic issues;
Re-enrollment Sales:
● Communicate with parents to get confirmation of re-enrollment registration of existing
students;
● Follow up with absent, delayed, and deferred students;
● Follow up with parents to remind them to meet tuition payment deadline;
● Coordinate with other departments to prepare for the new term;
Leadership:
● Coach and mentor at least 01 Junior staff;
● Provide reports on student progress at the center;
● Collect feedback to present in cross-department projects;
● Organize team-building activities;
● Oversee at least one of the key department projects;
Other tasks assigned by the College Compass Manager.
You have…
These are the minimum requirements. We can't accept you in this role unless you meet them all:
● At least 3 years of working experience in Customer Services, Student Services/Counselling in College Prep, especially for U.S. Admission;
● Good verbal and written communication skills in Vietnamese and English;
● Basic computer skills and willingness to learn new platforms;
● Good problem-solving and organizing skills;
● Proactive, self-starting, curious, and positive attitude;
● Detail-oriented and patient with a customer-focused mindset;
● Flexible and adaptable to changes.
You’ll really stand out if you have…
These are additional qualifications or "nice to haves" that will help you stand out during the
application process.
● In-depth understanding of the US college system and its culture;
● Entrepreneurial spirit with strong organizational skills.
You get…
● Competitive Salary, Re-enrollment Commission, and Annual Performance Bonus
● Unlimited Vacation Policy
● Free English courses
● Social and Private Health Insurance
● Company dinners, team lunches, offsite retreats, 5-for-5 stipends, etc.
● Mentor-mentee program
● Advanced Studies Grant for personal development
● Substantial opportunity and training for career development.
Khu vực
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