Việc làm Fortna
Cập nhật 14/10/2024 11:50
Tìm thấy 1 việc làm đang tuyển dụng
Senior Software Engineer
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
15/03/2024
Hạn nộp hồ sơ:
14/04/2024
Hình thức:
Toàn thời gian
Kinh nghiệm:
Không yêu cầu
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc
- Tầng 15, Thái Nam Building, Lô E2, Đường Dương Đình Nghệ, Phường Yên Hòa, Quận Cầu Giấy, TP Hà Nội
Các Phúc Lợi Dành Cho Bạn
Bao Viet Premium Healthcare for Employees and 2 Dependents
Sponsored training and Self-development opportunities (English, PMP, etc.)
Onsite opportunities in the US, UK (2-3 months/year)
Mô Tả Công Việc
SUMMARY
This role is a part of FORTNA’s 24/7 support system, offering Level 2 customer support with constant availability, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
PRIMARY RESPONSIBILITIES INCLUDE
• Take ownership of individual and department goals as agreed upon with the Software Manager.
• Skilled in technical issue resolution and software development.
• Demonstrate a comprehensive understanding of WES (Warehouse Execution System) / WCS (Warehouse Control System) to ensure timely and prompt resolution of incidents, along with providing Root Cause Analysis (RCA) and updates on the resolution.
• Availability, accountability, and effective communication with customers, the Customer Support team and other stakeholders throughout customer support engagements.
• Document troubleshooting guidelines for incidents, ensuring comprehensive resolution processes.
• Continue enhancing software stability by addressing bugs for projects handed off, while also developing scripts and tools to aid in troubleshooting, diagnostics, monitoring, and managing alerts and alarms.
• Support Junior Software Engineers in technical issue resolution.
• Have open-minded, ready to learn and share new techniques and technologies. We’re welcome to all of your ideas and contribution to improve productivity.
This role is a part of FORTNA’s 24/7 support system, offering Level 2 customer support with constant availability, efficient issue analysis, resolution, and thorough documentation. You'll actively engage with cross-functional teams and stakeholders to expedite issue resolution, ensuring swift customer feedback.
PRIMARY RESPONSIBILITIES INCLUDE
• Take ownership of individual and department goals as agreed upon with the Software Manager.
• Skilled in technical issue resolution and software development.
• Demonstrate a comprehensive understanding of WES (Warehouse Execution System) / WCS (Warehouse Control System) to ensure timely and prompt resolution of incidents, along with providing Root Cause Analysis (RCA) and updates on the resolution.
• Availability, accountability, and effective communication with customers, the Customer Support team and other stakeholders throughout customer support engagements.
• Document troubleshooting guidelines for incidents, ensuring comprehensive resolution processes.
• Continue enhancing software stability by addressing bugs for projects handed off, while also developing scripts and tools to aid in troubleshooting, diagnostics, monitoring, and managing alerts and alarms.
• Support Junior Software Engineers in technical issue resolution.
• Have open-minded, ready to learn and share new techniques and technologies. We’re welcome to all of your ideas and contribution to improve productivity.
Yêu Cầu Công Việc
REQUIRED QUALIFICATIONS:
• Bachelor’s degree in computer science or related field.
• At least 5 years of experience in Java, enterprise application development, concurrent programming.
• Proficiency English.
• Have experience on technical troubleshooting and software development.
• Good knowledge of object-orientated analysis and design (OOAD).
• Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices.
• Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
• Strong interpersonal, organizational, time management and problem-solving skill.
• Have experience on maintenance projects as plus point.
*** BENEFITS
Being a part of FORTNA, you are offered:
• Flexible working hours (5 working days/week)
• Competitive salary with 100% official salary during the probation period; 13th-month salary
• Bao Viet Premium health-care insurance for employees and 2 dependants
• Onsite opportunities in the US, UK
• Sponsored training and self-development opportunities (Java, PMP, CSM...)
• 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
• Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
• Supportive, international, dynamic working environment and talented, culturally diverse teams
• A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let ‘s explore many more benefits container!
• Bachelor’s degree in computer science or related field.
• At least 5 years of experience in Java, enterprise application development, concurrent programming.
• Proficiency English.
• Have experience on technical troubleshooting and software development.
• Good knowledge of object-orientated analysis and design (OOAD).
• Have experience with Maven, Github, Linux, Docker, Oracle/Postgres, Message Broker, ESB, RESTful API development, Microservices.
• Excellent oral and written communication skills and the ability to articulate to project members and stakeholders; must be a team player who works well with technical and non-technical resource.
• Strong interpersonal, organizational, time management and problem-solving skill.
• Have experience on maintenance projects as plus point.
*** BENEFITS
Being a part of FORTNA, you are offered:
• Flexible working hours (5 working days/week)
• Competitive salary with 100% official salary during the probation period; 13th-month salary
• Bao Viet Premium health-care insurance for employees and 2 dependants
• Onsite opportunities in the US, UK
• Sponsored training and self-development opportunities (Java, PMP, CSM...)
• 10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self-teaching any new IT-related concepts)
• Modern facilities with Laptop Dell Precision 7670 chip i9-12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
• Supportive, international, dynamic working environment and talented, culturally diverse teams
• A large pantry full of snack, drink, and seasonal fresh fruit
Take the deal and let ‘s explore many more benefits container!
Khu vực
Fortna
Xem trang công ty
Quy mô:
100 - 200 nhân viên
Địa điểm:
Tầng 15, Tòa nhà Thái Nam Building, Lô E2, đường Dương Đình Nghệ, Phường Yên Hoà, Quận Cầu Giấy, Thành phố Hà Nội, Việt Nam
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