GIANTY 3.8 ★

Feedback Management:Gather feedback from customers to identify areas for improvement and contribute to ongoing enhancements of our services and offerings
Order Management:Assist customers with order placement, tracking, cancellations, and returns, ensuring a smooth and hassle- free process
Customer Support:Provide prompt, friendly, and efficient assistance to customers via various channels: Facebook, Social Media, Lazada, Shopee, Tiktok,...
Cross- functional Collaboration:Collaborate closely with other teams, including Operations, Marketing, and Sales, to ensure a cohesive and consistent customer experience across all touchpoints
Issue Resolution:Investigate and resolve customer complaints, concerns, and escalations in a timely and professional manner, aiming for first- contact resolution whenever possible
Documentation:Maintain comprehensive records of customer interactions, transactions, inquiries, and resolutions using our system
Product Knowledge:Develop a deep understanding of our product catalog to accurately address customer inquiries, provide recommendations, and troubleshoot issues

Strong problem- solving abilities and attention to detail
Bachelor&039;s degree in Business, Operations or a related field
Exceptional communication skills, both verbal and written, with a strong command of English is plus
Minimum of 2 years of relevant experience in customer service, preferably within the FMCG or Retail industry
Ability to multitask and prioritize tasks in a fast- paced environment
Empathetic and patient demeanor with a genuine desire to assist and support customers.

Happy Hours, Team buildings
A collaborative and innovative work environment
Competitive salary and benefits package
Career growth and development opportunities
Opportunity to work with a dynamic and supportive team