Holland Water

Job Purpose

Manage and be responsible for activities related to product/ Solution/ Journey development and management for division through:

• Product/ Solution/ Journey design, embedded with customer experience required
• Product/ Solution/ Journey policy và guidelines
• Provide training knowledge on Product/ Solution/ Journey
• Other tasks assigned by department Head/Director
  
  

Key Accountabilities (1)

• Deploy, coordinate with stakeholders and participate in the development and administration of policies related to customers:
• Building and managing product trees and related documents of customers;
• Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;
• Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Division in accordance with the law, Techcombank's general policies và customer's need.
• Development of products/product packages/Business programs/solutions
• Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning
• Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub-segment/region/sub-sector on the basis of CVP
• Building operating procedures – systems and services
• Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications
• Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes
• Price and fee policy:
• Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub-segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.
• Develop and manage pricing policy/governance framework for customers
• Monitoring/coordinating product portfolio management/product packages/solutions/promotions
• Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency
• Project:
• Participate in projects related to products/solutions for business customers
• Training and capacity development:
• Drafting training documents for Products/Solution
• Participating in and implementing sharing / training / coaching for consulting forces on products and solutions
• Other tasks assigned by the department head
  
  

Key Accountabilities (2)

Key Accountabilities (3)

Key Relationships - Direct Manager
Director/Head of function

Key Relationships - Direct Reports
None

Key Relationships - Internal Stakeholders
Other units in Division, other units in TCB

Key Relationships - External Stakeholders
Customers, organizations, business associations, state agencies (GSO, tax authorities ...)

Success Profile - Qualification and Experiences

• Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration
• Priority to have a master's degree or higher
  
  

Minimum 12 Years Working Experience In Banking/finance/credit/marketing With

• Understanding of solutions to improve performance of division (resource, system, operations, risk management)
• Understanding of banking activities
• Understanding of strategy, business model, CVP
• Mimimum TOEIC 650 or equivalent