IPTP NETWORKS ★ 3.7

- IPTP global network monitoring;
- Server assembling /termination /troubleshooting;
- Network equipment support and configuration;
- Remote hands assistance;
- Hardware inventory management, documentation handling;
- Assist in managing local office infrastructure in VietNam;
- Ensure proper tracking and following up of all cases until their resolution;
- Manage requests from internal and external clients and resolve it on company system;
- Understand customer issues and develop necessary actions across different teams to ensure optimal levels of customer satisfaction; escalate it to required departments if needed;
- Handle request cases to ensure issues are recorded, tracked, resolved, and follow ups are done in a timely manner;
- Conduct root-cause analysis for technical issues in coordination with other technical teams;
- Maintain accurate customer documents and prepare reports for all issues and resolutions;
-Develop insights from multiple data sources and advocate for actions that benefit both the customer and business outcomes.

– Bachelor’s degree in IT/Telecom field;
– Good command of written & verbal English (Business level);
– At least 1 year of experience in Networking;
– Good practical knowledge of Networking (CCNA level);
- Basic knowlege, experience of Linux/Windows;
– Problem solving abilities, attention to details;
– Experience in technical support/troubleshooting/documenting is a plus.

● Salary: Attractive salary package

● 15 annual leave days

● High-end yearly health check-up

● Team building activities held monthly and quarterly

● Social, health and unemployment Insurance following Government policy

● Year-end bonus