Công ty TNHH Levinci ★ 1.8

Provide operational oversight for projects, including equipment management and process improvements.
Support Activation, Technical Support, and Customer Support functions by managing escalations, streamlining processes, and ensuring SLA adherence.
Train, mentor, and develop team members to foster a culture of excellence.
Working closely with the US Management team on a daily basis to ensure clients success.
Collaborate with third- party vendors, internal departments, and cross- functional teams to enhance operational efficiency.
Act as the primary onsite liaison for in- office staff and remote team members.
Oversee and manage daily operational workflows, ensuring alignment withorganizational goals.
Lead and inspire the team to achieve their performance goals in a fast- pacedenvironment.
Address technical and customer support queries effectively, ensuring high customer satisfaction.
Monitor and manage email and call volumes to meet merchant and agent expectations.

5 years in operational management, merchant services, or a similar field.
At least 1- 2 years of experience in a team leadership or managerial role.
Flexibility to work night shifts (9 PM to 6 AM Vietnam time, Monday to
Friday).
Proficiency in handling customer service, activation, and technical support tasks.
Strong team management, coaching, and motivational skills.
Excellent written and verbal communication in English.
Familiarity with workflow tools like CRMs, ticketing systems, or similarplatforms.
Ability to prioritize, multitask, and manage time effectively.

Salary: 1k- 1,5k USD Gross
Benefits

Paid annual leave and holidays in accordance with local regulations.
Social, Health, and Unemployment Insurance as per Vietnam labor laws.
Regular team- building activities
13th- month salary.
Professional development opportunities and funding for certifications.

Cập nhật gần nhất lúc: 2025-02-05 01:25:02