Việc làm Smile Corp Việt Nam

Cập nhật 16/07/2024 11:50
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CÔNG TY TNHH SMILECORP VIỆT NAM
Sales Executive
Smile Corp Việt Nam
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Thông tin cơ bản
Mức lương: Thỏa thuận
Chức vụ: Nhân viên
Ngày đăng tuyển: Đang cập nhật
Hạn nộp hồ sơ: 06/01/2025
Hình thức: Toàn thời gian
Kinh nghiệm: Không yêu cầu
Số lượng: 1
Giới tính: Không yêu cầu
Nghề nghiệp
Ngành
Địa điểm làm việc

Mô tả công việc

The Sales Staff is responsible for maintaining and developing market share with existing customers, serving as the primary point of communication with customers, and working closely with other departments to provide exceptional customer service and meet business objectives.
Duties and responsibilities
► Sales:
• Sell KWE's products, including Ocean, Air, CBT, Warehousing, and VAS Services for both inbound and outbound shipments.
• Set appointments with potential customers through various communication channels.
• Follow and maintain pipelines, respond to requests for information, and remain proactive and responsive to prospective customers.
• Handle RFQs and tenders and participate in MBRs and QBRs with customers if needed.
• Stay informed on market trends, competitor activities, and carrier fluctuations by studying the market and updating the CRM system.
• Handle customer inquiries and complaints, consult with superiors if needed.
• Make service contracts with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Monitor AR with customers, with final responsibility belonging to the Sales and Marketing PIC.
• Create SOPs for the service based on customers' agreements and requirements.
• Develop a common S/I for each transportation mode or service and instruct the operation team to follow customer requests.
• Monitor the operation team's response to shipment and booking updates and remind the team,
if necessary, with final responsibility belonging to the operation side.
• Input a daily shipping plan into the Daily APP for the booking and operation teams to follow.
• Monitor buying rates for RFQs in collaboration with the procurement and operation teams.
► Operation:
• Send booking confirmations, shipment status updates, and track reports to customers.
• Handle and resolve customer complaints.
• Obtain and evaluate relevant information to handle product and service inquiries.
• Verify customers and manage their accounts.
• Keep records of customer interactions and transactions.
► Customer satisfaction:
• Conduct regular customer satisfaction surveys.
► Others:
• Perform other tasks as assigned by the superiors.
• Regularly monitor emails and respond promptly to messages with the necessary information
within 24 hours of receiving the initial inquiry.
• Report to direct superiors as requested.

Yêu cầu công việc

► Education and experience:
• Bachelor or higher education degree in a relevant field.
• Training or certifications with demonstrated experience or expertise in the forwarding and logistics
industry processes and practices.
• Experience in using systems for bookings, documentation, shipping document insurance, and
intranet.
• Hands-on experience in executing all aspects of operational procedures efficiently.
► Required skills and abilities:
• Good at MS Office (Word, Excel, PowerPoint).
• Intermediate English proficiency. Another language (Japanese, Chinese, Korean, ect.) is a plus.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with an emphasis on active listening.
• High attention to detail, accuracy, and the ability to proofread and edit work.
• Customer-focused with a strong customer service orientation.
• Flexibility and adaptability to change.
• Proactive and self-starter with initiative and problem-solving skills.
► Working Conditions and Benefits:
• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City
• Working time: Monday to Friday, from 8:00 AM to 5:35 PM
• Annual Leave: 12 days/year (after probation time)
• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
• Annual Salary Increase: once per year
• Performance Assessment: twice per year (fixed in April and October)
• Insurance: 24 hours' Accident Insurance, 100% Social Insurance, Health Care Insurance
• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.

Quyền lợi được hưởng

Thưởng
Lương tháng 13 + Bonus
Chăm sóc sức khoẻ
Gói bảo hiểm chăm sóc sức khỏe toàn diện Bảo Việt, Bảo hiểm tai nạn 24/7
Khác
Môi trường làm việc quốc tế chuyên nghiệp với nhiều cơ hội học hỏi và phát triển
Khu vực
Báo cáo

CÔNG TY TNHH SMILECORP VIỆT NAM
Smile Corp Việt Nam Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
Tầng 2, Cao ốc The Landmark, số 5B, Tôn Đức Thắng, Phường Bến Nghé, Quận 1, TP.HCM

CÔNG TY TNHH SMILECORP VIỆT NAM thành lập vào tháng 4/2017, là công ty 100% vốn đầu tư nước ngoài với vốn đầu tư trực tiếp từ SMILE CORP., tại Cao ốc The Landmark, số 5B, đường Tôn Đức Thắng, Phường Bến Nghé, Quận 1, Tp.Hồ Chí Minh, Việt Nam.

(SMILECORP VIETNAM CO., LTD established in April 2017, is a 100% foreign-invested company with direct investment from SMILE CORP., Located at The Landmark Building, No. 5B, Ton Duc Thang Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam)

 

CÔNG TY TNHH SMILECORP VIỆT NAM hiện đang tập trung vào ngành nghề Kinh doanh nguyên liệu bao bì, Kinh doanh công nghiệp đời sống và dịch vụ tư vấn.

(SMILECORP VIETNAM CO., LTD is focusing on packaging material business, life industry business and consulting services)

 

Chúng tôi luôn quan niệm mở rộng kinh doanh, mở rộng nguồn khách hàng, mở rộng sự phát triển, luôn hướng về tương lai. Chính vì thế, đối tác của chúng tôi cũng rất đa dạng, Việt Nam, Nhật Bản, Trung Quốc, Đài Loan … và cũng nhờ sự đa dạng này, mà công ty chúng tôi mang một nền văn hóa phong phú từ nhiều quốc gia, tạo nên một môi trường làm việc năng động và thoải mái.

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