Thien Minh Group - TMG Group ★ 3.8

POSITION PURPOSE

This role provides support to reservations and operations to arrange the services for the customers in Asia and Europe.

MAJOR TASKS

• Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the system
• Work with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure
• Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers
• Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures
• Follow up after sales to ensure customer satisfaction

QUALIFICATION AND SKILL REQUIREMENTS

• Pre graduates or Fresh graduates
• Experience in sales & reservations is a plus point
• Fluent in national local language and English
• Proficient with Microsoft Office applications
• Strong communication skills for internal & external purposes  
• Good sales skill
• Good communication and writing skills
• High standards of customer service
• Able to problem solve and make decisions consulting others as required
• Able to work under pressure and juggle multiple tasks
• Humble - quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.
• Smart - good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions

WHAT WE OFFER

·      A competitive compensation package including salary, allowance, bonus and paid leave

·      Flexible working hours

·      Career pathways & professional development – opportunity to work full time after the internship

·      Travel domestically & oversees as required by the business

HOW TO APPLY

Please submit your resume and letter of interest to [email protected] and [email protected]

Please be noted that all of your information will be kept confidential and only short-listed candidates will be contacted.