CTCP Yến Sào Nha Trang

This position reports to the Director of Sales and will work closely with other team members in Sales and Marketing Department.

•Full contribution of SI, HI, UI on basic salary

•Active, balance & professional working environment

•Fun & playfull internal activities

•Service charge

•12 AL days

•Meal allowance

Working with the marketing team to form a sales plan that is strategically supported by the marketing effort

Working with the revenue team to design rate plans and advertising special promotional rates to increase bookings over need periods, and maximizing rates over high seasons

Analyzing current client base or target markets for the hotels

Leads the sales team in daily implementation of the sales strategy

Overseeing room sales department and ensure implementation of sales operational processes and procedures

Monitoring leads and contacts gathered by the Sales Executives

Maintaining proper servicing of accounts

Networking with special event planners to encourage hotel bookings

Maintaining positive relationships with clients to encourage repeat and recurring business

Devising new ways to expand the client base

Managing the growth of current database of bookers, decision makers and guests who book through the sales department

Overcoming hesitations of clients to close a sale

Overseeing distribution of marketing materials

Addressing and resolving any issues or complaints regarding sales

Ensuring Sales Team follow up payment of accounts with corporate clients who have payment terms

Performing administrative functions such as the preparation of reports on current and future group bookings, organization and filing of transactional documents; monitoring sales target achievement of sales executives; submission of proposals and contracts; and overall management of accounts

Conducting field calls to clients to identify potential business

Initiating telemarketing and sales blitz efforts and monitor and report on progress

Ensuring awareness of current market conditions and efforts of competitive set and any new entrants

Strategizing and innovating market intelligence and competitive information through marketing research and competition check

Attending to all events which maximize sales opportunities such as travel and trade shows and sales blitz

Managing relationship with the key accounts

Assuming responsibility in maintaining the relationship with key decision makers

Meeting with representatives from companies to explain the hotel’s merits and amenities

Other Responsibilities

Understanding and ensuring continued update and implementation of the relevant policies, procedures and service delivery standards of the sales department

Understanding and ensuring continued update and implementation of the human resources policies, procedures and code of discipline; while promoting management, team and cross department support, leadership, professionalism and good relations

Maintaining and promoting communication efficiency for general and work specific information, conduct of regular meetings and / or discussions on work activities, service delivery, and continuing work system improvement

Monitoring the activities of the sales executives and coordinators while providing training and coaching in implementing effective reservation procedures; monitoring and evaluating team members’ performance to improve productivity and efficiency

Performing other related duties and functions assigned by the General manager and DOS

Proven performance record of at least 5 years working in hospitality operations, with 3 years as a Sales Manager or equivalent in a dynamic hotel, international assignments and pre-opening experience is a plus

Bachelor’s degree in hotel and restaurant management, hospitality management, business management, marketing, or equivalent

Excellent written and verbal communication skills in both Vietnamese and English, other languages a plus

Strong leadership skills; good at coaching and empowering others

Achieving business results and showcasing analytical thinking, concern for order and quality, customer service orientation and managing organizational resources; demonstrates high-level planning, organizing and coordinating, problem solving and judgment

Strong in interpersonal relationships and conflict management, guest/client development, impact and influencing; active listening, understanding and responding to feedback and requests; is service-oriented and demonstrations teamwork and cooperation

Ability to think critically, offer solutions, anticipate problems and provide action plan formulation and provide high level of attention to detail

Embraces team and system diversities, organizational and team interrelationships at multiple levels

Computer literacy, knowledge of Microsoft Office applications, Hotel operations systems and POS

Managerial, numeracy, reporting, decision-making, problem solving