Tô Thành Phát

Responsible for the generation of order income and revenue from new and existing large and medium customers mainly through customer visits or industry events. Responsible for region/ area, portfolio or a cluster of customers defined in the sales plan.
- Meets and exceeds sales target: generation of order income and revenue from new and existing large and medium customers as defined in the sales plan.
- Develops and maintains a customer focused list (together with Area Sales Manager) by proposing focused customers and business opportunities based on marketing leads, own opportunities, certificate expiry lists, market knowledge, etc.
- Identifies solutions for customer needs, if necessary with the involvement of Subject Master Experts.
- Generates new leads (e.g. on fairs) and converts assigned sales leads generated by e.g. marketing or other channels.
- Executes customer visits and or visits of industry events.
- Acquires new customers.
- Maintains / grows customer loyalty and ring-fences critical business through regular customer interaction and visits.
- Maintains positive relationships with existing customers to up-sell the service portfolio.
- Recovers lost customers.
- Documents all activities in the relevant TR IT tools
- Responsible for the on-time delivery, quality and follow-up of the quotation according to the customer needs.
- Follows up on quotations with customer (can be delegated to sales support).
- Conducts the final negotiation of quotation and contracts with the customer in collaboration with relevant
stakeholders / P&L responsible persons and in line with TR requirements.
- Supports in the cash collection of unpaid / overdue invoices for the customers for which (s)he is responsible. Contact for cross-BF (Business Function) / cross-BS (Business Stream) inquiries from other Sales colleagues.
- Monitors market and competitors.
- Conducts sales analytics in area of responsibility.
- Participates in regular sales reviews with the disciplinary Supervisor.
- Supports the Area Sales Manager in defining the yearly sales plan.