Việc làm Tô Thành Phát
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Senior Officer, Retail Banking (40001006)
Tô Thành Phát
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Thông tin cơ bản
Mức lương:
Thỏa thuận
Chức vụ:
Nhân viên
Ngày đăng tuyển:
04/12/2024
Hạn nộp hồ sơ:
03/01/2025
Hình thức:
FULL_TIME
Kinh nghiệm:
5 - 6 năm
Số lượng:
1
Giới tính:
Không yêu cầu
Nghề nghiệp
Ngành
Job Purpose
Key Relationships - Direct Manager
Senior Manager/ Manager, Retail Banking
Branch Manager
Senior Manager, Direct Sales Center
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Teams inside and outside RBG
Key Relationships - External Stakeholders
Individual customers, competitors…
Success Profile - Qualification and Experiences
Domain Expertise
- The job holder responsible for ensure to advise and provide personal financial products and services in accordance with customer needs, in order to bring the best experience to customers.
- The job holder ensures compliance and minimizes risks when processing transactions, providing products and services to customers.
- CUSTOMERS: CONSULTANCY AND PROVIDE PERSONAL FINANCIAL PRODUCTS AND SERVICES THAT MATCHES CUSTOMERS' NEEDS.
- Receive and learn information from customers to advise and provide products and services that are suitable for customers' needs or introduce them to specified locations to bring the best experience to customers. Customer.
- Exploit, consulting and providing personal financial products and services suitable to customer needs according to the list of customers assigned in each period.
- Develop customers according to the bank's oriented sales channels from time to time.
- PRODUCTS và SERVICES: ASSURANCE AND ENHANCE SERVICE QUALITY, HELP BRING THE BEST CUSTOMER EXPERIENCE
- Perform transactions/consultations at the request of the Client accurately, completely, quickly and in a timely manner, ensuring the correct SLAs and service quality standards.
- Update information on products, processes/regulations, Marketing programs, new sales campaigns and instructions of Techcombank from time to time in order to provide the best services of the Bank to customers.
- Receive and handle customer requests and complaints in accordance with Techcombank's regulations.
- Make recommendations to relevant departments to contribute to improving product, process and policy issues from time to time.
- SYSTEM: OPERATION COMPLIANCE và RISK MANAGEMENT
- Perform work in accordance with the Bank's policies, procedures, regulations and instructions.
- Identify customer information as well as warning signs before, during and after customer transactions, ensuring compliance with Techcombank's processes and regulations and the law.
- Manage credit risk, operational risk on the assigned customer list in accordance with regulations and instructions of the bank
- Ensure compliance with Techcombank's policies and procedures.
- Comply with the post-borrowing inspection process (controlling the customer's capital use purpose, collateral, financial situation...). Periodically according to the provisions of credit products/post-borrowing control regulations, assess the customer, control the purpose of the customer's capital, immediately notify the relevant departments when the customer have problems with financial situation, ability to repay debt, purpose of using capital, etc..
- Identify, report and participate in the handling of operational risks.
- Comply with regulations on information security and information security.
- HUMAN RESOURCES: HUMAN DEVELOPMENT và CONSTRUCTION CULTURE
- Fully participate in training programs of TCB
- Always have the spirit of self-learning in work and life
- Actively develop a personal development plan.
- Always have an open attitude to share information with others và be willing to accept change.
- Ownership, responsibility in work, leading to outstanding results.
- Building a culture of cohesion, encouraging colleagues to achieve success.
- Fully aware of Techcombank's organizational culture and perform tasks in the spirit of TCB's core values and behavioral standards, embodying Techcomer's DNA.
- EFFECTIVE MANAGEMENT: PLAN MANAGEMENT và BUSINESS RESULTS
- Develop and implement individual business plans to achieve assigned business targets.
Key Relationships - Direct Manager
Senior Manager/ Manager, Retail Banking
Branch Manager
Senior Manager, Direct Sales Center
Key Relationships - Direct Reports
N/A
Key Relationships - Internal Stakeholders
Teams inside and outside RBG
Key Relationships - External Stakeholders
Individual customers, competitors…
Success Profile - Qualification and Experiences
Domain Expertise
- At least 5+ years of experience in Banking field in a similar position
- Proficient in using office software: word, excel, powerpoint.
- Graduated from a regular university, preferably in economics - finance - banking.
- English ability: Not apply
Khu vực
Tô Thành Phát
Xem trang công ty
Quy mô:
200 - 500 nhân viên
Địa điểm:
56 Phạm Hữu Chí, Phường 12, Quận 5, Thành phố Hồ Chí Minh, Việt Nam
Công Ty Cổ Phần Tô Thành Phát thành lập với tên gọi công ty TNHH TMDV Tô Thành Phát cung cấp các sản phẩm gạch ốp lát mang thương hiệu “TOCERA, TOROMA, VTC ”. với đội ngũ nhân viên trẻ, năng động đầy nhiệt huyết công ty nhanh chóng tổ chức thành công mạng lưới phân phối sản phẩm tại TP. Hồ Chí Minh các tỉnh Miền Trung – Miền Đông Nam Bộ - Miền Tây Nam Bộ.
Chúng tôi có hệ thống cơ sở hạ tầng hoàn chỉnh phục vụ công tác giao nhận kinh doanh như nhà xưởng kho bãi trên 150.000 m2, đội xe giao nhận công tác trên 50 chiếc, đội ngũ nhân viên chuyên nghiệp đảm bảo đáp ứng nhanh chóng mọi yêu cầu của khách hàng.
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