Catherine Cruise

JOB SUMMARY

Functions as the Strategic Business Leader of the hotel’s Sales and Marketing department and is responsible for property reactive sales [outside of Event Booking Centers (EBC)], proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales, and destination sales, if applicable. The position shares responsibility for achieving revenue goals, guest and associate satisfaction, and the financial performance of the department. The Director of Sales and Marketing implements the brand’s service strategy and applicable brand initiatives in all aspects of the Sales process. Leads on-property sales functions to build long-term, value-based customer relationships that enable the achievement of hotel sales objectives. Evaluate the hotel’s participation in the various sales channels, Market Sales, Event Booking Centers, electronic lead channels, etc., and develop strong working relationships to maximize the hotel’s benefits. Proactively positions and markets the property; manages marketing budget to enable the development of hotel-specific campaigns, promotions, collateral, etc. to drive revenue and meet property objectives. Interfaces with Regional Marketing Communications on regional and national promotions pull-through. As a member of the executive committee develops and implements hotel-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand’s target customer profile and property associates and provides a return on investment to the owner and Marriott International.

• Local and International training course

• 05 working days | 02 day-off per week

• Duty meal & Uniform provided by hotel

• Taxi for late-night shift| Free motorbike & car parking

• Cross training & Cross exposure & Task force opportunities

• Take care culture

• Baby born gift| Birthday gift| Marriage allowance| Bereavement allowance

• Annual health check

• Associate special discount for hotel rooms and F&B services at International Marriott properties

• Career path in the most respected and prestigious hotel companies in the world

CANDIDATE PROFILE

Experience

• Varies by size and complexity of property

Skills and Knowledge

• Excellent solicitation and selling skills and understanding of sales processes; can bring a sale to closure

• Retail merchandising skills

• Knowledge of group, extended stay, leisure, business transient and contract customer profiles

• Strong customer development and relationship management skills

• Ability to set accurate account and revenue goals

• Knowledge of revenue management functions and account profitability

• Understanding of operations and potential challenges for servicing businesses

• Knowledge of contractual agreements and legalities

• Strong organization skills

• Financial management skills e.g., ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning

• Ability to use standard software applications and hotel systems

• Ability to develop and implement successful sales and marketing strategies

• Ability to evaluate business trends, determine applicability to customer profile and modify business strategies accordingly

• Ability to creatively execute against the strategy and drive results; can originate and invent new ways to create a unique guest experience and maximize revenue

• Ability to take constructive action without relying on directions from others

• Ability to network and build relationships to grow the business

• Ability to exercise flexibility rather than rigid adherence to procedures in order to accomplish goals

• Effective decision-making skills; can choose a course of action amongst options involving uncertainty or risk

• Strong problem-solving skills; encourages new innovative solutions when appropriate

• Strong communication skills (verbal, listening, writing)

• Effective influence skills

• Strong consensus building skills

• Good negotiation skills

• Effective change management skills

• Strong associate relation skills