Furama Resort ★ 4.0

1. Outlet Oversight & Facility Maintenance
• Conduct regular patrols of all S&A outlets (including kids club, tennis, Joy lounge, pickleball etc.) to ensure cleanliness, safety, and readiness for guest use.
• Identify and report any maintenance issues, damaged equipment, or safety hazards, and follow up to ensure timely resolution.
• Maintain a high standard of presentation, tidiness, and functionality in all activity areas.
• Keep and review daily checklists, reports, and logbooks updated and communicate critical findings to management.
• Be available to troubleshoot urgent issues and support operational needs as they arise.
2. Program Planning & Guest Engagement
• Actively interact with guests to promote activities, encourage participation, and receive feedback.
• Regularly assess and refresh activity offerings to reflect trends, guest preferences, and creative ideas.
• Support the implementation of summer/winter programs.
3. Staff Coordination & Departmental Organization
• Transfer clear instructions and task assignments to the team across all outlets.
• Maintain daily communication with team members to ensure coordination and cooperation.
• In the absence of the Manager, take responsibility for supervising operation and reporting to Manager or Head of Department about any issue related to operation or urgent cases.
• Act as a role model, promoting a collaborative and professional work culture.
• Monitor and support team performance, including work discipline, grooming standards, and guest interaction.
• Coordinate shift schedules, duty rosters, and task follow-ups.
4. Training, Marketing & Development Support
• Assist in the creation and execution of marketing and promotional plans for recreational activities, including specific initiatives such as pickleball programs.
• Contribute content and ideas for social media, resort newsletters, or guest info boards related to Sports & Activities.
• Lead or support internal English communication training sessions for S&A staff.
• Participate in team-building initiatives and internal staff engagement activities.
• Encourage cross-training among team members to enhance flexibility and individual development.Male/Female, with a professional and pleasant appearance.
Bachelor's degree in English, Human Resources, Tourism, Economics, Business,... or a related field.
Proficiency in English, with strong skills in listening, speaking, reading, and writing.
Proficient in Microsoft Office and other office software.
Strong organizational and presentation skills.• Provision of uniforms and duty meals.
• Professional working environment.
• Entitlement to insurance as per labor law.
• In addition to the basic salary, entitlement to monthly service charges even during probationary period.
• 11 public holidays and 12 annual leave days per year.
• Tet and holiday bonuses.
• Attending employee events such as Employee Recognition Day, Mid-Autumn Festival, International Children's Day, Year End Party,...