Hôtel De L'opéra Hanoi - Mgallery By Sofitel

• To take down reservations by phone, fax or any other form of communications and make the reservations or amendments according to the Reservations Procedure.
• To follow-up on Billing Letters and send out Confirmation Slip when required during 24 hours.
• To ensure that all Correspondence and Billing Letter is filled under date / month / year sequence or in alphabetical order.
• To inform immediately related department of any last minute VIP’s, Suite Bookings, same day transportation or any unusual information concerning the expected arrivals for further action.
• To ensure that all Travel Agent and Corporate Companies Rate are strictly confidential.
• To ensure all reservations queries are replies within 24hours.
• To implement an effective filling system for different types of correspondences daily.
• To inform the Revenue Manager/Front Office Manager of any cancellation of room bookings as a result of guest dissatisfaction with services and facilities.
  

• Local and international training course
• 05 working days | 02 days-off per week
• Staff duty meal & uniform are provided by Hotel
• Free motorbike parking

• Good-to-excellent English communication skill
• Team-oriented, Hard-working, Well-organized

Apply through Hotel job