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- To have a throughout knowledge of product and services.
- Offer guests the best possible service through courteous and proper service.
- Handle all emergencies according to established procedures.
- Maintain and promote guest hospitality at all times.
- Ensure all residents and guest’s complaints/requests are recorded properly in the Resident’s Response in a timely and directly manner.
- Ensure that all issues are correctly resolved, are given proper compensation and receive a proper follow up in timely and professional manner.
- Develop and establish firm and effective guest relation processes, such as rooming / contacting of guests on and after arrival VIP Guests, Repeat & Long Stay Guests and Associates.
- Re energize the internal guest recognition program including: VIP arrivals, anniversaries, guest’s birthdays, etc.
Các phòng ban đang tuyển dụng tại Khách Sạn Apricot Hotel Hà Nội
Hành chính
Nhân sự
Lao động có tay nghề và sản xuất
Dịch vụ khách hàng
Nghệ thuật - Thiết kế
Kỹ thuật
Marketing/ Truyền thông
Quản lý sản phẩm & dự án
Buôn bán/ Kinh doanh