Palazzo Club

Overview of Position

• Develop and coordinate Player Development programs to attract, acquire and host high-value players as well as ensure guest satisfaction and return.

• Establish, build and develop relationships with internal and external customers who have the ability/ potential to become premium players.

• Keep relationship/ interaction frequently with high value guests and makes decisions regarding extensions of complimentary services and/or goods.

• Be a guide to Hosts and approver of various Host player requests.

• Responsible for finding and retaining guests

Key Functions

(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Ensures compliance with all Palazzo Club standard during all aspects of work.

• Identify audiences, establish, develop and maintain relationships with new customers/ VIP/ VVIP players/ businesses via multiple ways to provide superior service; enhance new business and effective target.

• Comply all applicable rules, regulations, laws, and policies with highest levels of integrity and honesty.

• Identify/ improve/ track of existing products/services and/or progress on new initiatives.

• Conduct market research to identify trends, new opportunities, competitor activities, and customer needs.

• Maintain players’ database and develop guest list for special events

• Coordinate with internal teams to ensure events and promotions align with business objectives.

• Monitor player's visit, anticipate and satisfy spending and preferences to tailor marketing campaigns (telemarketing, email, and personal invites)

• Assist BDM in planning and execution of special events/ business development programs.

• Support, update and cultivate the new ideas/ methods/ development to deliver business solutions.

• Recommend locations for Player Development

• Resolve and handle customer’s issues and complaints in a professional, efficient and courteous manner.

• Knowledge and be able to explain games regulations, marketing promotions and programs.

• Provide approval complimentary service/ convey Membership Card/Tier program and qualification requirements to patrons/ prospective gaming guests.

• Guide to BDR and approve of various BDR player requests.

• Represent a BDE at on and off property events

• Collect all information to brief the staff how to execute/ assign

• Track and report weekly/ monthly/ annual to the BDM

• Ensure hygiene at workplace and public areas.

• Ensures all Business Development Representative (BDR) stay well informed of all special event and promotion.

• Other tasks assigned from higher manager

Job Requirements:

• Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.

• Must have at least 5 years of experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards or a similar role within the Business Development or Hospitality industry.

• Be a strategic, analytical, ethical, and effective motivator.

• Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, Korean, Japanese, etc.. will be additional plus point

• Excellent communication, negotiation and interpersonal skills.

• Strong analyze and interpret departmental demands and results

• Strong understanding of the gaming industry.

• Strong solve and handle complex problems.

• Customer-oriented mindset with a passion for delivering excellent service.

• Ability to work independently, handle multiple tasks, and meet deadlines.

• Possesses strong leadership skills and self-confidence.

• Perform assigned duties under frequent time pressures in an interruptive environment.

• Knowledge and experience player tracking systems.

• Be flexible in shift working and time schedules as needed.

• Knowledge of credit process and procedures

• Knowledge local laws, codes, and regulations.

• Knowledge of Microsoft Office

• Competitive compensation package
• Monthly allowances
• Social Insurance; Health and Unemployment Insurance
• Private Healthcare Insurance
• Bonus and gifts for holidays, birthdays, weddings, and more
• 13th-month salary
• Annual company performance bonuses
• Exciting outing trip, team building trip, year-end party,…..
• Annual Health check
• Other benefits (free parking; meals; uniform;...)

• Bachelor’s Degree in Business or Marketing or equivalent combination of secondary education and experience preferred.

• Must have at least 2 years of experience in a Casino/Hotel environment with strong knowledge of hospitality and service standards or a similar role within the Business Development or Hospitality industry.

• Be a strategic, analytical, ethical, and effective motivator.

• Must be able to read, write, and speak fluent English and preferably with other language such as Mandarin, Korean, Japanese, etc.. will be additional plus point

• Excellent communication, negotiation and interpersonal skills.

• Strong analyze and interpret departmental demands and results

• Strong understanding of the gaming industry.

• Strong solve and handle complex problems.

• Customer-oriented mindset with a passion for delivering excellent service.

• Ability to work independently, handle multiple tasks, and meet deadlines.

• Possesses strong leadership skills and self-confidence.

• Perform assigned duties under frequent time pressures in an interruptive environment.

• Knowledge and experience player tracking systems.

• Be flexible in shift working and time schedules as needed.

• Knowledge of credit process and procedures

• Knowledge local laws, codes, and regulations.

• Knowledge of Microsoft Office