Mô tả công việc
PRIMARY RESPONSIBILITIES
• Attend to guests’ complaints, enquiries and requests, if necessary report problems to the Assistant Manager on duty.
• Welcome guests to a warm and friendly environment while also creating a professional first impression.
• Work as part of a team to complete the daily operational duties of the Front Office.
• Check guests in and out promptly, professionally and accurately.
• Set a high standard of service to exceed guest expectations at all times.
• Be aware of the hotel’s room types, room rates etc. in order to effectively sell our product on any enquiry.
• Responsible for tidiness of your immediate workstation at the Front Desk and of the back office area.
• Liaise with other departments to ensure guest requirements are dealt with efficiently.
• In the absence of the telephonic, provide a speedy and accurate response to answering telephone calls for guests. Answers internal telephone calls within 3 rings and always uses a professional and friendly manner.
• Field guest enquiries and offer solutions.
• Attends daily briefings and participates in a positive manner.
• Ensures all work areas are clean, tidy and in order.
Quyền lợi được hưởng
Yêu cầu công việc
Education:
A diploma or degree qualification. Fluency in oral and written English
Experience: Previous hotel-related experience desired.
Other: Excellent interpersonal and communication skills
Good presentation and public speaking skills.
Good in planning, organizing and coordination
Yêu cầu hồ sơ
Full CV in English or directly to Hotel
Tọa lạc tại một trong những khu phố đặc trưng và nổi bật nhất của trung tâm Thành Phố Hồ Chí Minh, bạn sẽ tìm thấy một nơi lưu trú vượt qua sự mong đợi. Với dịch vụ và phong cách của một khách sạn sang trọng, kết hợp với sự tiện lợi của một căn hộ đầy đủ dịch vụ đi kèm, bạn sẽ khám phá một nơi giao thoa hài hòa trong phong cách sống.
SILA URBAN LIVING – Nơi giao thoa hài hòa trong phong cách sống.