Job Description
Job Purpose: The Fashion Advisor plays an important role in directly engaging the customers to the Brand on a day to day basis. They are the Front Face of Chanel: delivering a unique luxurious and inspirational experience to all our Customer, connecting them to our Brand…”selling a style and a dream not merely a product”.
Key Responsibilities:
Uphold the Image of the Brand as a “Front Face” of the Brand
- Portrays a professional and sophisticated image of personal grooming and etiquette in accordance with the Chanel Standards at all times
- Be constantly aware of verbal (language and vocabulary) and non-verbal (gestures, body language, eye contact) communication
- Personifies the Brand on daily basis: convey Brand Messages, Values and Culture. Convey Passion & Knowledge of the Brand to the Customers.
- Maintain in-boutique display in accordance to VM guidelines and brief from VM team. When applicable, participate on a rotational basis to the window change
- Maintain the boutique environment in optimum condition from cleanliness to tidiness, from Front of House to Back of House
- Serving all customers according to our Client Service Values and fulfill customers' needs through a heartfelt, flexible and tailor-made service.
- Contributing to the Customer Satisfaction score of the Boutique
- Generating sales & contribute to Boutique Performance by always thinking long term, teamwork and Brand.
- Ensuring the highest standards in all aspects of after sales service. Positive mindset, flexibility in understanding customer needs, accuracy in capturing data and timely follow up.
- Getting to know client well enough to understand their style and offer relevant recommendation
- Inspiring clients to discover new ways of basic styling and share basic styling tips
- Develops own client portfolio with support from CEM in-charge or direct manager:
- Follow up on assigned client portfolio and retain relationship with client in the long term
- Identify and engage new clients with potential
- Build in depth client intelligence through accurate and qualitative client data capture
- Proactively share with Boutique Leadership client feedbacks on products, service standards, client needs / expectations, client experience, client behavior / trends etc.
- Embrace client-centric mindset as part of daily life execution
- Promote teamwork within the boutique and with other boutiques
- Assists to “buddy” new hires on boutique/operations familiarization and with integration into the boutique team.
- Contribute directly to Watch and Fine Jewelry (WFJ) performance in Fashion and as applicable, partner with TFJS/ WFJ teams to convert Fashion clients to WFJ clients.
- Demonstrate an in-depth knowledge of the collection and merchandise available and arriving into the boutique.
- Work through all boutique operations and follow the requirements as indicated in the Standard Operational Procedures.
- Adhere to Company guidelines to prevent stock losses, pilferage or damage.
- Complete appropriate paperwork promptly and accurately.
- Brand & Image
Eagerness to work for luxury retail
Passion for Luxury & Fashion
Understanding & Engagement to the Brand Direction and Values
- Customer Service
Good Social skills: for internal and external (Outgoing, small talks…)
Good Product & Collection Knowledge
Basic Objection handling skills
Understanding and anticipating customer needs
Interpersonal skills incl. flexibility & adaptability
Basic understanding of CEM
- Builds Relationships
Communication Skills
Open mindedness
- Operations & Business
Retail Intelligence
Boutique SOP Understanding
Able to explain the product trends
- Shows Curiosity
Sense of responsibility and ownership (self-managed)
Tổng công ty Đức Giang – CTCP (DUGARCO) là một trong những doanh nghiệp hàng đầu của ngành dệt may Việt Nam và là nhà sản xuất, cung cấp hàng may mặc uy tín cho nhiều khách hàng nổi tiếng trên thế giới và trong nước.
Với mô hình hoạt động công ty mẹ-con , hiện nay chúng tôi có 9 công ty thành viên đóng tại Hà Nội, Bắc Ninh, Hà Nam, Thái Bình, Thanh Hóa, Hòa Bình với gần 10.000 công nhân, kỹ thuật viên, cán bộ quản lý chuyên nghiệp làm việc trong 22 nhà máy may, 160 dây chuyền sản xuất hiện đại, Tổng công ty Đức Giang đã thực sự trở thành một doanh nghiệp lớn của ngành dệt may Việt Nam. Trong nhiều năm qua chúng tôi đã liên tục đầu tư xây dựng một đội ngũ cán bộ đủ năng lực & kinh nghiệm, một hệ thống quản lý khoa học và một môi trường lao động thân thiện & hài hoà, có thể đáp ứng các yêu cầu khắt khe của mọi khách hàng đến từ nhiều nước và khu vực trên thế giới như Hoa Kỳ, EU, Nhật Bản, Hàn Quốc, Trung Quốc, Canada...