ADSTART MEDIA VIETNAM ★ 5.0

To be successful in the role, the Marketing Customer Support should take extra miles to engage customers and perform a range of ads operations duties to support in delivering campaigns in full.
We are seeking a full- time Marketing Customer Support, who will act as a liaison to provide services information, answer questions and resolve any problems that our customer accounts might face with accuracy and efficiency.
YOUR MAIN DUTIES:

Keep records of customer interactions, process customer accounts and file documents
Manage large amounts of emails on a daily basis
Follow communication procedures, guidelines and policies and identify and assess customers’ needs to achieve satisfaction
Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolutions
Refer issues and questions to management if necessary

YOUR ATTRIBUTES:

English fluency is a must
Familiarity with CRM systems and practices
Ability to multi- tasks, prioritize, and manage time effectively
Customer orientation and ability to adapt/ respond to different types of characters
At least one year of relevant experience, but fresh graduates with background of Digital Marketing or related fields are also welcome to apply

WHAT WE OFFER:

Flexible working time
Competitive salary and benefits
Generous annual leave days and paid sick leave days
Annual Performance Review
Annual company trips, year end party and periodic team- building activities
Various training on soft- skills and best practices
English speaking in a multicultural environment

And much more
An inclusive environment of friends who happen to work together
An environment with high energy, flat hierarchy, positive attitude, and growth you would expect from a startup coupled with all of the security and benefits of an established company
Paid annual leave and sick leave
Fun team building activities including annual company trip, parties and other benefits
Competitive salary and flexible work life balance

Cập nhật gần nhất lúc: 2025-06-13 20:00:03