ECRM

JOB SUMMARY

Assists in leading the property’s segmented sales effort (e.g., group, transient, association, corporate, etc.) and assists in the implementation of the segment sales strategy and achieving segment revenue goals, property revenue goals and guest and employee satisfaction. Conducts all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals.

JOB SPECIFIC TASKS

Developing & Executing Sales Strategies

Maximizing Revenue

Managing Sales Activities

Analyzing & Reporting on Sales and Financial Data

Ensuring Exceptional Customer Service

Building Successful Relationships

MANAGEMENT COMPETENCIES

Leadership

• Adaptability
• Communication 
• Problem Solving and Decision Making
• Professional Demeanor 
• Managing Execution

Building and Contributing to Teams

• Driving for Results
• Planning and Organizing
• Building Relationships
• Coworker Relationships
• Customer Relationships 
• Global Mindset

Generating Talent and Organizational Capability

• Organizational Capability 
• Talent Management 
• Learning and Applying Professional Expertise

Applied Learning 

Business Acumen

Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.