ECRM

Mô tả Công việc

- Receiving and handling complaints: Respond to emails or in-app chats related to service policy issues, such as promotions, technical issues, etc., and provide responses based on provided guidelines.
- Escalating complex cases: For complaints or difficult situations, forward them to the relevant department or higher authority for further handling.

Yêu Cầu Công Việc

- Education: Minimum high school graduate.
- Skills: Good proficiency in English (spoken and written), typing skills
- Personal traits: Passionate about customer service, responsible in delivering customer support, and able to work well in a team environment.
- Candidates who can work night shifts will be prioritized.

*Salary & Benefits:
- Monthly income: 8,000,000 VND + KPI max 1,500,000 VND.
- 130% salary for night shifts.
- Equipment for work will be provided.
- Comprehensive training in service knowledge and skills.
- After becoming a permanent employee, you will be entitled to insurance benefits, public holidays (including Tet), and other benefits as per the law.
- Participate in team-building activities, social events, cultural and sports activities, birthday celebrations, and company trips.
- Great opportunity for promotion to higher positions after 6 months, or sooner depending on individual performance.
*Shift rotation: One day off per week, with the option to choose the rest day.
Shift 1: 8:00 AM – 5:30 PM (90-minute break).
Shift 2: 2:00 PM – 11:00 PM (60-minute break).
*Bellsystem24 Vietnam Branch: 18A Cộng Hòa, Ward 12, Tan Binh District, Ho Chi Minh City, Vietnam.