ECRM

Ensure all cabling, network diagrams and LSOP are up-to-date.

 Ensure training needs analysis of IT team is carried out and training programmes are designed and implemented to meet needs.

 Investigate and report software problems to the vendor, or to the Support Centre.

 Keep up to date with all approved systems and technology including:

- Computer Hardware systems and devices including PC LAN technology.

- Software operating and utility systems.

- Front Office and Accounts Receivable Property Management Systems.

- Interfaces to and from Front Office Property Management Systems and other Systems.

- Back Office Accounting Systems.

- PC and LAN based Office Automation products.

- Internal and External Electronic Mail/ Facsimile/ Scanner software and communication tools.

- Point of Sale Systems.

- Guest and Administration Voicemail.

- Call Accounting.

- Cabling

- Hub / Switch Management Systems

- Assist and Support Electronic Door Locking Computer System.

- Computer Virus protection.

- Hotel IT Security and Firewalls.

 Maintain an up-to-date list of all computer hardware and software at hotel.

 Monitor the performance of the systems and maintain log book of performance.

 Understand all standards and customized features and functions of the Hotel front office system.

 Ensure that all computer media saves, and back-ups are completed, documented and stored per specifications.

• Enjoy 2 days off/week
• At least 12 days of leave/year

ALLOWANCE - SUPPORT

• Monthly service fee bonus
• Allowance for moving expenses to get a job
• Home visit allowance
• Vacation allowance (depending on level)

INSURANCE

• Get accident insurance 24/7 from the first day you get a job

OTHER BENEFITS

• Enjoy discounts on using services at the resort, booking IHG staff rates
  

1. Education

Diploma or Vocational Certificate in Computer Science or IT or related field.

2. Service years in the field

02 years related experience or with computer set-up and troubleshooting.

3. Knowledge and skills

Working knowledge of networks and operating systems and databases.

Strong analytical and problem-solving skills.

Knowledge in PCI DSS (Payment Card Industry Data Security Standards).

Great communication skills.

A team player, proactive, responsible, hardworking and able to work under pressure

4. Language

Able to read and write English

Phone: +84 2973 683 999 - 0911 815 105 (Zalo) (Ms. Anh)