ECRM

ABOUT TIMO

Everybody dreams of being rich(er) and fears being poor. Timo supports you in achieving this dream. Financially, we support across the 5 functions of money: moving, managing, accessing, growing, and protecting your money.

Being rich however means more than just having a lot of money. Enjoying a rich life includes making money more fun and emotional by embedding banking services into your lifestyle and within your social circle to unlock a truly rich life.

WHAT YOU WILL BE DOING

• Field visit and meet customers to fulfill Customer Identity Verification process for Account Opening and Card Issuance.
• Manage customer portfolio and ensure delivery of high-quality products/services to clients and increase revenue for the company.
• Self-develop and implement action plans to improve company-client relationship.
• Collaborate with other departments or banking partners to ensure active implementation of client relationship objectives.
• Develop customer portfolio following the assigned target from company or line manager.
• Proceed all after sales service such as: Hand-over cards / PIN/ Documents to customers if all requirements are met.
• Instruct customers to use The Company’s digital channels and products.
• Answer simple enquiries of customers or escalate to higher support levels, if any.
• Arrange appointments for registered customers to meet RO for debit card receiving.
• Consult Timo Visa Credit card qualification criteria for customers to apply.
• Conduct survey campaigns to define customers’ satisfaction and comments, and advise customers on product features, technical instruction, and privilege programs (if any).
• Responsible for performing a full range of customer service-oriented telephone and other communication channels such as Facebook, Zalo…
• Ensure adherence to the defined operational process, AML & KYC guidelines, code of conduct & rules of The Company.
• Participate in developing processes and regulations related to assigned projects.

WHAT WE NEED FROM YOU

• Be careful, hard-working, trustworthy and disciplined.
• Has interpersonal skills.
• High sense of responsibility and service excellence.
• Be able to speak with clarity and precision in order to explain thoroughly to customers.
• Be able to work independently or collaborate with teams to solve diverse customer inquiries and issues.
• Has an appropriate appearance and courtesy manner.
• Be able to communicate in English is a plus.
• Have experience in the service sector (hotels, banking, insurance, finance).
• Be able to work in shift, including night and weekend.
• Be excited about working on a start-up project under high pressure and productivity achievement.