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Working time:
Block 1: 7:45 - 15:45 (WFO)
Block 2: 15:45 - 23:45 (WFH)
Block 3: 8:30 - 17:30 (WFO
Teaching schedule management (60%)
- Work with the Student Operations Department to acquire requirements for classes of different levels and programs;
- Allocate teaching hours with teachers’ pool according to NativeX’s standard;
- Find and allocate suitable teachers to classes following the approved budget;
- Troubleshoot and monitor potential scheduling problems (Substitute, Cancellation, etc.) as follow instructions and process;
- Arrange teachers for other academic activities when requested;
- Record/update all daily changes of classes/teacher’s situation;
- Monitor and report relevant operational indicators.
Class operation management (30%)
- Observe and support teachers in troubleshooting unexpected issues while classes are running;
- Check communication tools (Live chat/ Google chat/ Other channels) and promptly reply to the teacher's questions or find a suitable supporter.
- Lead and assign proper tasks to collaborators to ensure stable workload and standard operation.
- Follow up to ensure collaborators can interact properly on the Admin portal;
Process, policies, and regulation (10%)
- Follow all working procedures, policies, rules, and regulations of TED;
- Support team members in handling requests and concerns from Teachers;
- Support to check, monitor, remind and guide Teachers and subordinates (if any) to follow the rules and regulations
- Participate in researching and revising processes annually or when needed;
- Collaborate with team members in maintaining the TED operation to the right standard;
- Update and make necessary reports
- Other ad hoc assignments required by the Line manager.